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IT Support Technician
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 May 2026 (30+ days ago)
Posted:
Application Deadline:
19 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Requirements
- Grade 12 (Matric) qualification.
- Relevant IT Degree Diploma or equivalent qualification.
- Minimum 5 years experience in IT support and infrastructure management.
- Experience in a senior or leadership-level IT role.
- Strong knowledge of Microsoft 365 administration and security.
- Experience with Microsoft Entra ID (Azure AD) and Microsoft Intune.
- Knowledge of networking concepts including LAN/WAN VLANs DNS DHCP and routing.
- Experience managing firewalls VPNs and network security solutions.
- Understanding of backup disaster recovery and business continuity processes.
- Strong troubleshooting analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities effectively.
Key Responsibilities
- Provide technical support for hardware software systems and network-related issues.
- Install configure maintain and upgrade IT equipment and enterprise systems.
- Manage Microsoft 365 environments including user accounts security and access controls.
- Administer endpoint management solutions device compliance and security policies.
- Monitor and maintain network infrastructure wireless systems and firewall security.
- Support VoIP systems and troubleshoot connectivity or communication issues.
- Ensure data backup processes disaster recovery measures and business continuity plans are maintained.
- Coordinate with vendors and service providers for IT-related services and support.
- Maintain IT documentation policies and compliance standards.
- Identify opportunities to improve system performance reliability and operational efficiency.
- Provide user training and guidance on IT systems and security best practices.
- Manage and prioritize IT support requests to ensure minimal business disruption.
Key Skills
- Microsoft 365 Administration
- Microsoft Entra ID (Azure AD)
- Microsoft Intune Management
- Network Infrastructure Support
- Firewall & VPN Management
- SharePoint Online & OneDrive Administration
- VoIP Systems Support
- Troubleshooting & Technical Support
- Cybersecurity & Risk Management
- Vendor & Stakeholder Management
- Problem-Solving & Critical Thinking
- Communication & Customer Service Skills
Qualifications
- Grade 12 (Matric)
- Relevant IT Degree Diploma or equivalent qualification
- Certifications in Microsoft 365 Networking or Security will be advantageous
- Minimum 5 years experience in IT support and infrastructure environments
- Experience supporting enterprise-level IT systems and networks
