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Help Desk Operator (Facilities Management)
Job Location:
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 May 2026 (30+ days ago)
Posted:
Application Deadline:
19 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duties & Responsibilities
- Answer incoming calls promptly and professionally.
- Log calls accurately including caller details fault descriptions and location.
- Categorize prioritize and assign calls in line with Helpdesk procedures.
- Update call annotations and close calls when required.
- Follow up on call progress with internal and external service providers.
- Escalate calls approaching restore time and report poor performance.
- Handle difficult callers with respect and escalate when necessary.
- Generate reports as requested by the Operations Manager.
- Provide feedback on Helpdesk issues and performance.
- Ensure adherence to Tsebos SHEQ standards (ISO 9001 ISO 14001 & ISO 18001).
About Company
Tsebo provides Integrated Workplace Management Solutions, helping clients across industries create safe, efficient, and innovative environments. Visit now.
