Health Membership Administrator

KEY OUTCOMES (not limited to) 

Onboarding and Maintenance of Members Clients and Brokers:

• Create member client or broker profiles
• Create policy within membership profile 
• Maintain member details
• Maintain dependent details

Manage Offboarding of Clients:

• Manage suspension of member
• Manage resignation or termination on member

Manage Communication and Relationships:

• Liaise with Client Relationship Managers regarding progress and updates
• Ensure process is complete by Billing Cycle cut off times
• Respond to queries regarding the membership process with both internal and external stakeholder

Continuous Improvement:

• Identify issues perform root cause analysis and contribute towards process and system enhancements

Qualifications :

SPECIAL REQUIREMENTS

• Telephonic etiquette and Professionalism
• Customer urgency

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

• 1-2 Years in Membership administration.
• Customer service environment experience.

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Matric
• Good Computer knowledge/literacy especially in MS Word MS Excel and MS Outlook
• Certificate in Business management/Office management or Office administration

PREFERRED

• FAIS Complaint: RE5 would be advantageous

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Proficient in Excel

Additional Information :

Personal Attributes

•       Accountability
•       Action orientated
•       Collaborative
•       Communication
•       Business writing skills
•       Manage complexity
•       Problem solving skills
•       Decision thinking
•       Encourages engagement
•       Resilient and adaptive
•       Resourceful
•       Demonstrates self-awareness
•       Purpose driven
•       Significance and values orientated

Remote Work :

No

Employment Type :

Full-time