Customs Brokerage Manager

To further develop the Customs brokerage product in the marketplace through focus on Operations Finances Sales People Systems and Culture in adherence to the companys policy and procedures.

Tasks and Duties

This section lists job-specific tasks and duties such as the ones listed below that are completed on a regular basis by the employee and as noted in the Expeditors Customs Brokerage Operational Performance Standards. This list may be edited to the specific job role. 

• Ensure all classification instructions for all shipments for all customers.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all new business is transitioned correctly.
• Make 3 F2F calls per week Retention/Sales
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Promote productivity tools (e.g. using edoc Raft process management customsware usage/Expo customs.
• Audit of files in accordance to AEO.
• Follow up refunds with customs authorities.
• Management of customs system.
• Send client report requests through the available database (expo request expo reporting).
• Provide content for customer reviews duty/vat.
• Be open to implementing new system changes and enhancements into your department. 
• Review and conduct staff appraisals and one to one meetings timely in line with the 31 Initiative.
• Assist supervisor and key staff with goal setting and monitoring development.
• Own the product P&L and have an in depth understanding of brokerage as well up to delivery of cargo knowledge.
• Drive the brokerage business development in collaboration with Sales and Account management team.

Detailed job-specific tasks and duties completed on a regular basis are listed in the Expeditors Product & Service Manager Playbook (Insite).

Qualifications :

This section lists desired skills and qualifications for the job and may be edited to the specific job role.

• Relevant customs qualification
• Excellent written and verbal business communication skills
• Listening skills
• Leadership skills
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic Planning
• English language proficiency
• Global logistics industry knowledge
• 3-5 years of Customs Brokers specific knowledge

Additional Information :

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund Family Benefit / Funeral Cover Disability Income Benefit Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
  • Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time