CMDB Manager (Configuration Management Database)

A multinational manufacturing holding company that produces specialty coatings sealants and building materials for both industrial and consumer markets is seeking a CMDB Manager who will be responsible for maintaining the accuracy consistency and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform - Johannesburg Cape Town or Durban-based.

Responsibilities:

• Team Leadership: Lead mentor and coach a team of asset technicians managing performance reviews and talent development.

• CMDB Governance: Lead governance forums and technical workshops to drive CMDB adoption maturity and alignment with ITIL frameworks.

• Stakeholder Collaboration: Partner with ITSM ITOM and ServiceNow platform teams to align CMDB data with broader service management and change management processes.

• Health and Lifecycle Management: Monitor and maintain CMDB health metrics resolve data discrepancies and manage CI lifecycle processes.

• Discovery and Integrations: Oversee discovery reconciliation and integration activities (including SCCM Intune SolarWinds and other monitoring platforms) to ensure accurate CI population.

• Service Mapping: Drive discovery and service mapping initiatives to align infrastructure with business services.

• Audits and Compliance: Conduct regular audits data certification activities and gap analyses to identify and remediate data quality root causes.

• Reporting: Design and maintain dashboards to track CMDB compliance operational health and impact.

• Innovation: Stay current with ServiceNow releases and champion automation to enhance CMDB efficiency.

• Experience: 7 years of experience directly managing CMDB in ServiceNow within large complex environments.

• Technical Expertise: Strong working knowledge of ServiceNow modules (ITSM ITOM and ITAM) including hardware/software lifecycle management Discovery and Service Mapping.

• Education: Bachelors degree in Information Technology Computer Science or a related field.

• Certifications:

  • ITIL v4 Foundations (required).

  • ServiceNow Certified Implementation Specialist (CIS) CMDB or Discovery (required).

  • Deep understanding of the Common Service Data Model (CSDM) framework (highly desirable).

• Integrations and Infrastructure: Hands-on integration experience with SCCM Intune SolarWinds or similar monitoring tools; solid understanding of infrastructure architecture project management and roadmapping.

• Soft Skills: Strong analytical and troubleshooting skills; proven ability to lead cross-functional teams and communicate effectively with stakeholders at all levels.

Benefits:

Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move apply today by emailing your CV to