Claims Administrator

Job Purpose
The Claims Administrator is responsible for the management of all gap cover related tickets & correspondence. The responsible person captures all gap cover claims and corresponds with the membership base. This individual has knowledge of the gap claims environment. There is a strong focus on accurately and efficiently resolving the claim ticket received whilst ensuring effective communication and exceptional customer service and satisfaction.

KEY OUTCOMES (not limited to)

• The accurate and efficient capturing of claims received
• Assist Xelus clients with queries and provide suitable query resolution
• Accurate completion of administrative targets on a daily basis
• Dealing with multiple telephonic queries from Xelus members brokers and franchises
• Ongoing feedback to clients
• Management of all claim related mailboxes
• Ad hoc functions as required by Management

Qualifications :

SPECIAL REQUIREMENTS

• Good communication skills
• Analytical ability
• Time management
• Team work
• Customer focus
• Data capturing experience

PERSON DETAILS : WORK EXPERIENCE
REQUIRED

• Insurance industry experience

PREFERRED

• Health Insurance industry

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED

• Grade 12 Matric

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED

• Computer literate including Microsoft Access

Additional Information :

PERSONAL ATTRIBUTES : COMPETENCIES SELECT MINUMUM OF THREE

• Accountability
• Collaborative
• Communication
• Simple writing skills
• Planning and organisation
• Resilient and adaptive

Closing Date : 16 November 2019

Remote Work :

No

Employment Type :

Full-time