Business Analyst

Key Responsibilities:

Lead business analysis across multiple concurrent projects.

Elicit analyse and document business and system requirements.

Produce high-quality documentation including Business Requirements Documents Functional Specification User Stories and Process Maps.

Facilitate stakeholder workshops and engagement sessions.

Translate business requirements into functional specifications for development teams.

Support SDLC phases including design development testing and UAT.

Support the UAT process by providing guidance and clarifying requirements ambiguities.

Maintain requirements traceability.

Conduct gap analysis and process improvement activities.

Key Deliverables

Business and functional requirements documentation.

Process maps and workflow diagrams.

Stakeholder engagement outputs.

Traceability matrices and UAT support artefacts.

Governance Risk & Compliance

Ensure all processes align with organisational governance compliance and audit standards.

Maintain audit-ready documentation for process changes and digital initiatives.

Support internal and external audits by providing process evidence metrics and controls.

Embed quality risk management and controls into process design.

Qualifications & Experience:

Relevant Degree / Diploma in IT Business Analysis Information Systems or related field; or recognised Business Analysis certification (CBAP CCBA PMI-PBA or equivalent).

Minimum 10 years relevant Business Analysis experience within Software Application Development environments.

Proven experience working on multiple projects simultaneously.

Required Skills and Competencies

Strong documentation and requirements specification skills.

Excellent stakeholder engagement and communication.

Strong analytical and problem-solving ability.

Experience with Agile Scrum and Waterfall methodologies.

Ability to manage multiple priorities and deadlines.

Proficiency in tools such as JIRA Confluence Azure DevOps Visio.

Behavioural Competencies

Attention to detail.

Strong interpersonal skills.

Ability to work under pressure.

Self-driven and accountable.

Collaborative team player.