Aftermarket Performance Specialist

To support AFGRI Equipment branches in the effective adoption and disciplined use of digital support tools and operational processes across Service and Parts departments. The role aims to enhance branch efficiency improve customer uptime and drive profitability by enabling staff monitoring performance and facilitating coordination between workshop management parts management and Centralised Connected Support functions.

Minimum Requirements

• Diploma or Degree in Engineering Business Operations or a related field
• Certified Technician qualification (advantageous)
• Training or proven experience in process optimisation workflow management or digital adoption
• Exposure to John Deere systems (Service ADVISOR JDLink / Connected Support) (advantageous)
• 35 years experience in Service Parts Technical Support or an Aftermarket environment
• Experience working with digital support tools and dealership systems
• Demonstrated experience influencing operational behaviour or process compliance
• Valid drivers licence

Key Performance Areas

Digital Tools Adoption & Enablement

• Conduct branch-level onboarding and refresher training on digital tools and connected support workflows including monthly utilisation reviews with managers.

Service & Parts Housekeeping and Process Discipline

• Review job lifecycle discipline weekly (job opening/closing parts requests statuses documentation accuracy resource readiness) and support managers in correcting deviations

Aftermarket Performance Improvement

• Analyse branch performance KPIs (labour efficiency recovery rate first-time fix rate parts-to-labour ratio) and assist managers with quarterly action plans.

Connected Support & Machine Monitoring Coordination

• Collaborate with Machine Monitoring Specialists and Technical Communicators weekly to follow up on Expert Alerts open cases and proactive intervention opportunities.

Customer Experience & Branch Support

• Support branches with customer follow-up processes communication standards and consistent handling of support cases; identify recurring issues and escalate patterns.

Technical Competencies

• Sound understanding of Service and Parts operational workflows
• Knowledge of agricultural machinery and John Deere systems
• Familiarity with digital diagnostic tools and telematics systems
• Strong data interpretation and KPI tracking capability
• Ability to drive process optimisation and enforce operational discipline

Behavioural Competencies

• Strong communication and training capability
• Ability to influence without direct authority
• Analytical thinking and problem-solving skills
• Customer-centric mindset
• Strong collaboration and cross-functional teamwork skills

Closing Date: 10 June 2026

Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest.

The filling of this position will be aligned with AFGRIs Employment Equity Policy.

Applicants are informed that in order to be considered for any application for employment we will have to process their personal information. A law known as the Protection of Personal Information Act 4 of 2013 (POPIA) provides that when one processes anothers personal information such collection retention dissemination and use of that persons personal information must be done in a lawful and transparent manner.

In order to give effect to this right we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice which can be accessed and viewed on the AFGRI Group website which HR Processing Notice we request that you kindly download and read.