Treatment Coordinator

Main responsibilities:

• Meeting with patients to discuss their orthodontic needs explaining treatment options and providing information on treatment plans timelines and costs.

• Assisting orthodontists in creating and coordinating treatment plans for patients including scheduling appointments for diagnostic records consultations and treatment procedures.

• Providing estimates and discussing financial options with patients coordinating financial arrangements processing insurance claims and managing patient accounts and payments.

• Serving as a point of contact for patients answering questions addressing concerns and providing ongoing communication and support throughout the course of orthodontic treatment.

• Managing the clinics appointment calendar scheduling and confirming appointments coordinating with patients and dental staff to ensure smooth patient flow.

• Maintaining accurate and up-to-date patient records including treatment progress notes diagnostic records and correspondence.

• Tracking and documenting patient treatment progress scheduling progress checks and coordinating with orthodontists to adjust treatment plans as needed.

• Educating patients and their families about orthodontic care proper oral hygiene practices and post-treatment retention instructions.

Requirements:

• 12 years prior experience in a dental clinic; orthodontic experience is a plus.

• Experience in customer service or administrative support in healthcare settings.

• Strong understanding of dental and/or orthodontic procedures and treatment planning.

• Excellent communication interpersonal and organizational skills.

• Detail-oriented and computer literate.

Staff Benefits:

• Annual Leave Birthday Leave Family Care Leave

• AWS Performance Bonus and monthly Incentives

• Benefits for medical dental care personal development education support and more