Service Now Engineer

Service Now Engineer

Important Information

Location: Singapore

Key Responsibilities

• Configure and support ServiceNow ITSM modules such as Incident Problem Change Request and Service Catalog.
• Manage and maintain CMDB health governance and data relationships.
• Support ITAM processes including hardware/software asset lifecycle management discovery and compliance tracking.
• Develop workflows business rules integrations UI policies and automation within ServiceNow.
• Work closely with infrastructure security operations and business teams to gather requirements and implement solutions.
• Support ServiceNow integrations with monitoring discovery and third-party enterprise tools.
• Perform platform upgrades enhancements troubleshooting and production support activities.
• Ensure adherence to ITIL processes and ServiceNow best practices.
• Prepare technical documentation and provide operational support when required.

Key Requirements

• Strong hands-on experience in ServiceNow ITSM.
• Good experience managing CMDB and CI relationship mapping.
• Experience in ITAM including hardware and software asset management.
• Hands-on experience in ServiceNow workflow development and scripting.
• Knowledge of Discovery IntegrationHub MID Server or APIs is preferred.
• Familiarity with ITIL processes and enterprise IT operations.
• Good stakeholder communication and problem-solving skills.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services Product Engineering & Application Modernization Data & Analytics Digital Experience & Design Services DevSecOps Cybersecurity Quality Engineering AI & LLM Engineering among others.

At Encora we hire professionals based solely on their skills and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality