Lead Solution Designer, Billing

We are looking for a Lead Solution Designer for BCC Billing to lead solution design and application ownership across Accounts Receivables Journaling Reporting and Collections applications.

The role is accountable for end-to-end solution design application availability performance security lifecycle management operational resilience vendor governance and offshore team leadership. The successful candidate will work closely with business stakeholders operations finance infrastructure teams vendors and offshore delivery teams to ensure solutions are scalable secure supportable and aligned with business and technology objectives.

The candidate should have strong functional and technical knowledge of Accounts Receivables Journaling Reporting Reconciliation and Collections flows. Experience with Amdocs products across AR Journaling Reporting and Collections is preferred.

Make an Impact by:

Application Ownership

• Act as Application Owner or senior technical owner for Accounts Receivables Journaling Reporting and Collections applications within the BCC Billing domain.
• Be accountable for application availability performance security lifecycle management resilience and operational readiness.
• Provide end-to-end solution ownership ensuring alignment between business requirements architecture delivery and operational execution.
• Serve as the technical escalation point across related billing AR journaling reporting reconciliation and collections applications to ensure continuity and resilience.
• Own or support incident problem change release and service management activities related to the applications.
• Ensure application risks technical debt obsolescence vulnerabilities audit findings and compliance requirements are identified prioritised and managed proactively.
• Drive continuous improvement in monitoring observability automation batch stability operational efficiency and support processes.

Solution Design & Delivery

• Lead solution design for enhancements fixes projects and operational improvements across AR Journaling Reporting and Collections platforms supporting Consumer business lines.
• Translate business requirements into scalable resilient secure and supportable technical solutions.
• Own solution options impact assessments design decisions technical trade-offs and implementation governance.
• Review and govern solution designs delivered by internal teams vendors and offshore teams to ensure architectural consistency quality maintainability and operational readiness.
• Partner with enterprise architecture solution architecture infrastructure security operations and vendor teams to ensure alignment with enterprise standards and target architecture.
• Provide hands-on technical leadership including design review configuration oversight troubleshooting integration support testing guidance and implementation support where required.
• Ensure delivered solutions meet functional technical operational security performance recoverability and supportability requirements.
• Ensure solutions are properly documented transitioned and ready for production support.

Functional & Technical Expertise

• Provide subject matter expertise across Accounts Receivables Journaling Reporting Reconciliation and Collections flows.
• Support end-to-end AR processes including receivables management adjustments settlements payment allocation reconciliation and downstream finance integration.
• Support journal processing flows including journal generation validation posting accounting treatment exception handling and reconciliation.
• Oversee reporting capabilities for finance collections reconciliation audit and operational tracking.
• Provide technical and functional leadership for Collections flows including outstanding balance management dunning treatment strategies collection actions and exception handling.
• Ensure financial processing flows are accurate traceable reconcilable auditable and aligned with finance control requirements.
• Provide technical and functional analysis for defects incidents service requests enhancements and project changes.
• Support integration across billing AR finance settlement reporting reconciliation and collections systems.

Vendor & Stakeholder Management

• Manage and govern strategic vendor engagement for AR Journaling Reporting and Collections applications.
• Collaborate closely with business stakeholders finance users operations vendors offshore teams infrastructure teams security teams and architecture teams to deliver business and technology outcomes.
• Review vendor estimates solution proposals technical designs delivery plans and implementation outputs.
• Challenge vendor assumptions and ensure delivered solutions meet quality architectural security and operational standards.
• Balance delivery priorities across competing business operational and technology demands while maintaining system stability.
• Track vendor deliverables review estimates manage quality and ensure timely resolution of issues.
• Ensure clear communication of risks dependencies delivery status and technical impacts to stakeholders.

Offshore Team Leadership

• Lead and manage offshore support and delivery resources across application support enhancement delivery and operational activities.
• Provide technical guidance prioritisation design direction and performance oversight for offshore teams.
• Ensure effective knowledge transfer documentation handover and support readiness for new and changed solutions.
• Mentor offshore team members and build capability across functional technical and operational areas.
• Drive continuous improvement in support processes delivery quality automation documentation incident reduction and operational efficiency.
• Ensure offshore teams follow agreed delivery support governance and quality standards.

Skills forSuccess:

• Strong knowledge of Accounts Receivables and Collections processes.
• Good knowledge of Journaling Reporting Reconciliation and finance-related application flows.
• Strong solution design experience including the ability to translate business requirements into scalable resilient and supportable technical solutions.
• Experience with billing finance receivables collections settlement reconciliation or enterprise financial processing platforms.
• Hands-on technical experience with enterprise applications including configuration development support troubleshooting integration batch processing or data analysis.
• Experience in application ownership production support incident management problem management change management release management and lifecycle management.
• Experience supporting or designing integrations across billing AR finance settlement reporting reconciliation and collections systems.
• Experience with SQL PL/SQL Unix/Linux scripting batch jobs APIs file-based interfaces or enterprise application support.
• Experience managing vendors reviewing technical designs validating estimates and governing delivery quality.
• Experience leading offshore support or delivery teams.
• Strong stakeholder management communication prioritisation analytical and problem-solving skills.
• Ability to work effectively across business technology operations infrastructure finance security and vendor teams.
• Ability to operate as a senior escalation point for complex functional technical and operational issues.

Preferred Skills

• Experience with Amdocs products for Accounts Receivables Journaling Reporting or Collections.
• Hands-on development configuration or support experience with Amdocs AR Journal Reporting or Collections modules.
• Experience in telecom billing BSS Consumer billing settlement receivables collections or finance platforms.
• Experience with high-volume batch processing billing cycles financial close activities operational reporting or reconciliation controls.
• Knowledge of financial controls audit requirements accounting treatment and finance operations.
• Experience improving production stability through automation monitoring observability batch optimisation incident reduction or support process improvements.

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