FMC Operator (II)

Responsibilities

• Carry out daily operational tasks in the Fault Management Center (FMC) including handling calls monitoring systems liaising with stakeholders dispatching tasks and resolving issues.
• Escalate any abnormalities or outstanding work to the team leader.
• Perform ad-hoc duties as assigned to support the smooth operation of the FMC.

Requirements

• Minimum GCE O Levels or NITEC in Office Skills or other relevant fields.
• Able to work 12-hour shifts.
• At least 23 years of experience in helpdesk call center or customer service roles.
• Clear and effective communication skills in English.
• Patience and empathy when dealing with stakeholders/end users
• Proficiency in Microsoft Office tools applications and services.
• Ability to read and interpret architectural drawings is an advantage.
• Strong organizational skills with the ability to prioritize and multitask effectively.
• Domain expertise and understanding of Building Management or Facilities Management.
• Able to work independently with good communication skills.
• Has a good safety mindset and displays good WSH behaviour.

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