Job Responsibilities

• Welcome and meet clients on the first day of training and serve as the primary point of contact throughout the training period.
• Conduct facility orientation and safety briefings for clients.
• Interact with clients to address inquiries related to training courses requirements products and services.
• Assist clients with CAE check-in processes ensuring accurate collection and submission of required documentation.
• Coordinate security clearance submissions with relevant stakeholders for approval.
• Submit long-term pass applications for internal customers.
• Support entry visa applications including E-entry visas and issue letters of visa or business invitation for internal and external customers.
• Coordinate lodging and logistics arrangements for clients as required.
• Prepare and distribute pre-training information packages prior to training commencement.
• Send calendar invitations for meetings and other scheduled engagements.
• Coordinate and schedule media tours and site visits.
• Relay advisories memorandums and operational communications to relevant parties.
• Monitor and respond to inquiries received via phone email and online platforms ensuring high-quality customer service.
• Manage call handling including clear communication and warm transfers to appropriate departments when required.
• Distribute daily survey emails and proactively gather client feedback.
• Perform inventory checks and submit requisitions as needed.
• Maintain customer lounge hygiene and ensure supplies are adequately stocked.
• Provide administrative support to clients and internal stakeholders.
• Plan coordinate and organize meetings for stakeholders.
• Manage incoming and outgoing mail and courier services ensuring proper recording and distribution.
• Accommodate training booking requests submitted by airline planners.
• Plan and manage airline training rosters using the Gemini system.
• Publish confirmed instructor and airline training schedules.
• Notify instructors and crew of scheduled simulator sessions classes drills and any changes in a timely manner.
• Resolve scheduling conflicts including instructor qualification and regulatory compliance issues.
• Ensure all training events are assigned in accordance with applicable regulations.
• Act as liaison between internal and external customers for classroom bookings and instructor assignments.
• Notify customers of simulator delays or aircraft-on-ground situations.
• Assign crew names to training sessions and ensure roster accuracy.
• Review journey logs at month-end and support month-end closing activities with Finance and airline planners.
• Support smooth daily operations of pilot training programs.
• Respond to queries from instructors crew customers and other stakeholders.
• Perform other duties as assigned.

Minimum Qualifications

• 13 years of experience in customer service training coordination scheduling administrative operations or a related operational role.
• Fluency in English and Chinese with the ability to communicate clearly and professionally in both written and verbal contexts.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with administrative systems scheduling tools and standard office applications.
• High attention to detail and ability to manage documentation accurately.
• Ability to work collaboratively with cross-functional teams.
• Willingness to support operational schedules as required.

Preferred Qualifications

• Experience in aviation training airline operations or simulator scheduling.
• Familiarity with Gemini or similar training management systems.
• Experience handling visa processes security clearances or regulatory documentation.
• Prior experience coordinating instructors crew or training rosters.
• Strong problem-solving skills in operational or time-sensitive environments.
  

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About CAE

At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.

Position Type

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.

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Privacy Statement CAE

As part of our process we may use AIsupported tools to help review applications with human decisionmaking at every step. CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.