Account Management

As an Account Manager based in Singapore you will drive growth and maximize revenue across a portfolio of strategic and enterprise customers. You will build trusted long-term customer relationships drive product adoption and expansion opportunities and strengthen customer retention. Leveraging your SaaS expertise you will engage with business and technical stakeholders to understand customer needs deliver value and identify opportunities for cross-sell upsell and account growth across diverse industries.

What You Will Do

Engage Grow & Drive Results: Own a portfolio of strategic and enterprise accounts develop account strategies strengthen customer relationships drive retention and expansion and consistently deliver against revenue and growth targets.

• Own the Account Lifecycle: Manage the customer relationship across the lifecyclefrom onboarding and adoption through renewals and expansionensuring strong engagement customer satisfaction and predictable revenue outcomes.
• Articulate Customer Value: Build trusted relationships with senior executives understand evolving business challenges demonstrate Freshworks business value and ROI and position the platform as a strategic technology partner.
• Drive Adoption & Expansion: Identify opportunities to increase product adoption cross-sell and upsell across the Freshworks portfolio and develop account plans that maximize customer value and revenue potential.
• Collaborate & Deliver: Partner closely with Customer Success Solution Engineering Marketing Product Support and other cross-functional teams to address customer needs resolve challenges and deliver an exceptional customer experience.
• Own Account Insights & Forecasting: Maintain a strong understanding of account health business priorities renewal risks whitespace opportunities and expansion potential. Provide accurate forecasting and actionable account insights.
• Strengthen Customer & Market Presence: Represent Freshworks with key customers across Singapore build strong executive-level relationships participate in customer engagements and industry events and contribute customer insights to strengthen Freshworks long-term growth in the SG market.

Qualifications :

• Experience that counts: 10 years of quota-carrying SaaS sales experience in mid-market or enterprise segments with a proven record of exceeding revenue goals.

• Strategic mindset: Skilled at managing complex sales cycles and engaging multiple stakeholders including enterprise IT and business decision-makers.

• Domain knowledge: Proficiency in solution selling of software platforms (e.g. ITSM IT infrastructure EX/CRM/Customer engagement solutions) that drive operational efficiency and business impact.

• Strong collaborator: Customer-centric approach with the ability to build cross-functional partnerships and deliver results in a matrixed organization.

• Language proficiency: Fluency in English (verbal and written) is required to collaborate effectively with regional and global teams.

Territory

You will be responsible for driving growth and managing enterprise relationships primarily within Singapore while collaborating with regional teams across Asia-Pacific for shared strategic accounts.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time