Operations Expert

Job Description

Overview

The Operations Expert is responsible for overseeing the commercial and operational phases of the metro system during the Operations & Maintenance (O&M) period ensuring that all contractor activities meet contractual requirements and service standards. This role focuses on delivering safe efficient and high-quality passenger services while conducting regular inspections of stations and depots. The Operations Expert also plays a critical role in supporting Operations Managers in day-to-day operations and responding to incidents accidents and emergencies on a 24/7 basis ensuring operational continuity and adherence to best practices.

Your role

• Oversee O&M Contractors operational activities to ensure compliance with contractual requirements
• Monitor commercial and service delivery performance across metro operations
• Conduct regular inspections of stations depots and operational facilities
• Ensure delivery of safe efficient and high-quality passenger services
• Verify adherence to operational standards procedures and best practices
• Support Operations Managers in daily operational activities and decision-making
• Respond to incidents accidents and emergencies in a timely and effective manner
• Provide 24/7 operational support during critical events and disruptions
• Coordinate with contractors and internal teams to resolve operational issues
• Ensure compliance with safety standards and regulatory requirements
• Monitor service reliability and implement improvements where required
• Maintain documentation and reporting of inspections incidents and operational performance

About you

• Bachelors degree in operations management Engineering or related field
• Minimum 5 years of technical and managerial experience in operations
• Experience in metro railway or transportation systems
• Strong understanding of O&M activities and service delivery standards
• Experience in station and depot operations and inspections
• Knowledge of safety procedures and emergency response management
• Strong problem-solving and decision-making skills
• Good communication and coordination abilities
• Ability to work in a fast-paced and high-pressure operational environment
• Willingness to provide 24/7 support when required

Rewards & benefits

Explore the rewards and benefits that help you thrive at every stage of your life and your career.

This includes:

• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance legal matters family care personal health fitness and nutrition.

Seize every opportunity to sharpen your skills expand your expertise and be recognized for the impact you make.

About AtkinsRéalis

Were AtkinsRéalis a world-class engineering services and nuclear organization. We connect people data and technology to transform the worlds infrastructure and energy systems. Together with our industry partners and clients and our global team of consultants designers engineers and project managers we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Job Type

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.