Tonies German Customer Support
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Job Summary
Type of Support: Email and chat
Contract Duration: Temporary contract of 5 months
Training Schedule: Monday to Friday; 8:00 am - 5:00 pm CET
Work Schedule: Pending confirmation. Hours will range between 8:00 AM and 10:00 PM with coverage needed on weekends
Work Type and Location: Remote in Romania
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.
Join us at Crescendo and lets build the future of customer experience together.
The Role
Were looking for talented folks to join our Customer Support in German and English teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills experience and interests with one of our many partners across a variety of industries including Edtech eCommerce Fintech Health and Wellness and more. As a Crescendo employee youll have the support you need to develop and grow your career.
What Youll Do:
- Providingan amazing customer experience across all channels includingemail and live chat in English and German
- Able tohandle differentlevels of customerinquiries ranging from order and product inquiries to basic technical troubleshooting
- Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time etc.)
- Consistently achievingindividual and departmental goals
- Showing a strong comprehension of all policies and procedures
- Resourceful by working cross-functionally to solve complex customer inquiries
- Closingthe feedback loop by sharing valuable customer insight across all departments
- Escalatingcommon trends from calls and emails to ensure swift action is taken
- Collaboratingand being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
- Showing strong comprehension of software and systems used and ability to navigate across multiple platforms when assisting customers
- Handling other ad hoc requests as communicated by the Customer Happiness Manager
What We Expect From You:
- 1 years ofexperience in a customer service role
- Excellent English and German skills; written and verbal skills are a must
- Experience working within the consumer goods toys or electronics industries is a plus
- Experience with Zendesk (or related) is a plus
- Organized and capable of managing time with colleagues in different time zones
- An extremely friendly person who loves interacting with people who is always calm cool and collected
- Critical thinker who will use all resources to arrive at the best solution for the customer and brand
- Proactive and collaborative
- Active listener who is a determined problem solver
- Ability to learn and adapt quickly to new systems and software
What Youll Get In Return:
- Remote working arrangements
- Competitive base salary
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
Company Culture
Proudly certified as a Great Place to Work our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute innovate and partner with the worlds leading brands.
- Care for Others: Empathy drives high performance. When our teams and partners thrive the operational mission succeeds.
- Embrace Growth: Curiosity fuels progress. Take calculated risks sharpen your technical and operational edge and push boundaries.
- Manifest Trust: Trust is our primary currency. Earn it through execution protect it fiercely and build seamless collaboration.
- Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
- Be Humble: Humility unlocks better ideas. Listen actively elevate collective intelligence and maintain a continuous learning mindset.
Crescendo is an equal-opportunity workplace. We champion diversity inclusion equity and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.
We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process please contact us at .
Privacy Notice
Crescendo is committed to protecting your personal data. By submitting your application you consent to the processing and storage of your information for recruitment and hiring purposes. To learn more about our data protection standards and your rights please visit our Privacy Center here.
Required Experience:
Manager
