Technical Operator

• To supervise and actively participate in day to day activities during your shift;
• Provide customer service and support;
• Respond to escalation and support requests;
• Coordinate event management and lead initial incident management;
• Assist in appropriate certifications and inspections of the SEC;
• Monitor and track metrics and KPIs for regular review;
• Work effectively in a professional friendly manner with a diverse team;
• Adhere to policies and procedures;
• Contribute to a high-performing friendly work environment.

Education:Bachelorsdegree in Computer Science IT or related field.

Experience:previous experience in customer support data operations service desk for 2 years;

Skills:

• Strong technical skills;
• Excellent communication organizational and interpersonal skills;
• Ability to work calmly under pressure whilst dealing with multiple issues Familiarly with ticketing systems ITIL practices;
• Ability to manage multiple tasks and prioritize requests;
• Knowledge of operating systems and office application;
• Basic understanding of networking protocols and IT infrastructure is an advantage;
• Understanding of using security applications is an advantage.
• Languages: English mandatory French is an advantage.