Support Advisor French & EN
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Job Summary
About the Role
We are looking for multilingual Support Advisors to join a growing international healthcare support operation in our office. This is an on-site full-time role in Brasov.
Start Date: between 24th -31st of August
In this role you will provide phone and email support to patients healthcare professionals caregivers and internal stakeholders using innovative medical devices and diagnostic solutions. You will troubleshoot technical issues document interactions and ensure a high-quality customer experience while working within a regulated environment.
This is an excellent opportunity for candidates with technical support IT helpdesk service desk medical device support laboratory support or customer support experience in a technical environment.
Key Responsibilities
Handle customer and staff inquiries via phone and email
Troubleshoot technical and application-related issues
Support patients healthcare professionals and caregivers using medical devices
Identify root causes and provide appropriate solutions
Escalate complex cases to specialized support teams when necessary
Document all interactions accurately in CRM systems
Identify product quality concerns and follow escalation procedures
Support complaint handling activities and follow-up actions
Maintain compliance with internal quality and regulatory requirements
Collaborate with technical specialists and cross-functional teams
Requirements
Fluency (C1-C2) in one of the following languages:
- French and English
Minimum 1 year experience in:
- Technical Support
- IT Helpdesk
- Service Desk
- Application Support
- Medical Device Support
- Laboratory Support
- Technical Customer Service
Strong troubleshooting and problem-solving skills
Experience working with CRM systems and ticketing tools
Good understanding of IT concepts such as connectivity networking software applications and remote support tools
Ability to communicate complex information clearly to non-technical users
Strong written documentation skills
Nice to Have
Experience supporting healthcare medical devices laboratory equipment diagnostics life sciences or regulated environments
Bachelors degree in:
- Engineering
- Information Technology
- Medical Sciences
- Biology
- Biochemistry
- Related technical disciplines
