SOC Manager (Security Operations Center)

We are seeking an experienced SOC Manager to lead and support the day-to-day operations of a global 24/7 Security Operations Center within a managed security services environment. 

The role focuses on ensuring consistent high-quality security operations delivery across distributed teams in Europe and APAC operating within a follow-the-sun model. Working closely with SOC analysts engineers customers and internal stakeholders the SOC Manager will drive operational excellence team development customer engagement and the ongoing evolution of SOC capabilities and services. 

The ideal candidate combines strong security operations experience with people leadership stakeholder management and the ability to operate effectively in fast-paced customer-facing environments. Experience working  with multi-client SOC environments is highly beneficial. 

Responsibilities 

• Lead the day-to-day operations of a global 24/7 multi-client SOC environment ensuring high-quality security monitoring incident response escalation management and service delivery activities. 

• Coordinate operational activities across distributed SOC teams in Europe and APAC within a follow-the-sun operating model supporting operational alignment service consistency and effective collaboration across regions. 

• Manage operational escalations and major security incidents working closely with SOC analysts engineers and internal stakeholders. 

• Contribute to the ongoing development and maturity of SOC processes tooling workflows reporting capabilities and operational practices. 

• Collaborate with engineering threat intelligence and other security teams to support the continued evolution of detection and response capabilities across the SOC service. 

• Own operational reporting KPI tracking and service metrics to support effective service delivery operational governance and customer engagement. 

• Participate in and contribute to roadmap and capability planning discussions related to SOC services operational maturity and future capability development. 

• Line manage SOC analysts and/or team leads supporting recruitment coaching mentoring performance management and team development activities. 

• Build strong working relationships with customers and internal stakeholders participating in operational reviews governance discussions incident communications and service-related engagements. 

• Support onboarding and transition activities for new managed security services customers. 

Qualifications :

Required 

• Proven experience leading or managing a SOC or security operations function including incident response monitoring and operational oversight  

• Strong understanding of core security operations concepts including SIEM SOAR EDR/XDR threat monitoring vulnerability management and security incident management 

• Experience with cloud security technologies and platforms (Azure AWS GCP) 

• Experience managing operational processes priorities and service levels within a fast-paced environment  

• Proven people management and leadership capability including coaching mentoring and team development  

• Strong communication and stakeholder management skills with the ability to engage effectively with both technical and non-technical audiences  

• Experience driving operational improvements process optimisation or automation initiatives  

• Good understanding of security and governance principles including exposure to frameworks such as ISO 27001 NIST SOC2 and ITIL 

• Relevant cybersecurity or IT experience supported by industry certifications or equivalent practical experience  

Nice to Have 

• Experience managing a 24x7 MSSP or multi-tenant SOC environment  

• Experience with SOAR threat intelligence or advanced detection engineering capabilities  

• Exposure to customer-facing managed security services including service reviews and commercial awareness  

• Higher-level certifications such as CISSP CISM GIAC SANS or cloud security certifications  

• Experience supporting audits compliance activities or regulated environments  

• Experience building or maturing SOC operating models and governance processes 

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time