Site Reliability Engineer (3+ years)
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Job Summary
Who we are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
Join our dedicated tribe responsible for the development and services of the Worldline Authorization software suite Worldline Pay Front Office (WLP FO). Our team combines expertise in card payment authorization and switching with components for card management back office solutions and fraud detection.
- Monitor the performance availability and reliability of our systems and applications ensuring adherence to SLAs.
- Ensuring the correct running and maintenance activities of the Application Platform
- Implement and maintain monitoring and alerting systems to proactively identify issues.
- Have a holistic end-to end view on the service: application underlying infrastructure and other dependencies.
- Release/scripts/packages/libraries installation in production
- Guarantee that the service you are in charge can be installed configured changed and operated I compliance with regulation security and the expected service levels.
- Improve through automation the pipeline from development to operations (Ci/CD) and all operations on the service.
- Change request management
- Participate and validate service designs and changes with the mission to ensure that quality of operations will remain at the proper level.
- Lead incident response efforts during outages or major incidents coordinating with cross-functional teams to ensure timely resolution.
- Conduct post-mortem analyses to identify root causes and implement corrective actions.
- Availability for on call activities out of business hours Stand-by
- Ensure 2nd Line of support for incidents and problem management
- Identify gather and analyze metrics and events from both infrastructure and application to provide capacity planning performance improvements and incident analysis.
- Performing technical and business monitoring of application platforms through alerting tools (I.e Zabbix Grafana PagerDuty Prometheus)
- Propose application related evolutions to improve service and deliver quality
- Partner with infrastructure provider as the voice of service delivery
We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:
- OS: Knowledge/experiences with Linux;
- DB: Knowledge/experiences with Oracle or Postgres DB
- Knowledge/experiences with Korn Shell Scripting Python Kubernetes
- Knowledge about ServiceNow tool for ticketing
- Knowledge and experience with monitoring tools like: Prometheus Grafana PagerDuty
- Experience on CI/CD Network management (debugging network issues)
- Cloud oriented:GCP knowledge (other provider knowledge/experiences could be a plus; I.e. AWS)
- Cloud management tools: Terraform Puppet Gitlab
- Cloud container solutions: Docker Nginx HAProxy etc..
- Analytical skills (capable to deep dive into analysis to find solutions) team working full autonomy accountability strong proactivity
- On call duty availability
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Hybrid Working Policy
- Meal vouchers
- Gift vouchers on the occasion of Christmas/Easter Holidays
- Private medical services
- 21 vacation days/year
- Referral bonuses for new hires recommended by you
- WFH & Flexible Working Hours
- Full access to the Learning platform
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
IC
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.
