Service Delivery Manager (SAP & Salesforce) German Speaking

Fluent in German and English and the person everyone calls when SAP or Salesforce support has to just work Then lets talk.

We are looking for a Service Delivery Manager to join our client as a permanent employee. You will own the end-to-end delivery of application support and enhancement services for SAP (ECC S/4HANA) and Salesforce keep the SLAs green and be the trusted face for the customer and for the onsite and offshore team.

Contract Type: Permanent employment full-time (B2B can also be discussed)

Location: you are based in Romania and ready to relocate to Germany. After the move you are based in Germany and travel to the client site in Essen 2-3 days a week.

What we need from you

• Fluent German and English

• Extensive experience in service delivery

Key Responsibilities

• Service Operations and SLA Management

• Stakeholder and Customer Management

• Team Management (onsite / offshore)

• Continuous Improvement and Governance

• Risk compliance and security

Key Skills Required

• Technical awareness: High level knowledge of SAP modules (FI/CO SD MM)

• Frameworks: ITIL project management basics

• Soft skills: negotiation communication conflict resolution and executive reporting

• Tools: ServiceNow high level working knowledge