Sales Coordinator EMEA (fmd)

TrustYou is a leading hospitality technology company helping hotels brands and destinations understand and improve the guest experience. Our AI-powered solutions turn guest feedback surveys reviews and other customer data into actionable insights that help hospitality businesses improve operations strengthen guest relationships and drive commercial performance.

We are looking for a highly organized analytical and tech-savvy Sales Coordinator EMEA to support our Business Development and Key Account Management teams across the region.

This is a hands-on commercial role at the intersection of sales operations data analysis customer insights presentations and commercial coordination.

You will help our sales teams work smarter and faster from maintaining high-quality CRM data and supporting commercial processes to analyzing customer and market data and turning it into compelling presentations for QBRs client meetings webinars workshops and industry events.

A key part of the role will be working with TrustYous CXP platform and modern AI tools such as Gemini and Claude to analyze data identify relevant insights and transform them into clear high-quality commercial stories and presentations.

You will work closely with both the Key Account Management and Business Development teams giving you broad exposure to existing strategic customers new business opportunities hospitality brands partners and markets across EMEA.

Sales & Commercial Support

• Provide day-to-day operational and administrative support to the EMEA Business Development and Key Account Management teams.
• Support the preparation of proposals commercial documentation presentations client materials and internal sales documents.
• Coordinate follow-ups action items and preparation activities around important client meetings and commercial opportunities.
• Help organize and prepare materials for customer meetings QBRs workshops webinars trade shows and industry events.
• Support market and account research for new business opportunities strategic accounts and sales initiatives.

Customer Insights Reporting & Presentations

• Generate reports and insights from the TrustYou CXP platform to support customer and commercial conversations.
• Collect structure and analyze guest feedback survey reputation and other relevant customer data.
• Use AI tools such as Gemini and Claude together with Excel/Google Sheets and presentation tools to analyze information and turn complex data into clear insights.
• Build compelling professional presentations that tell a clear story rather than simply presenting data.
• Support Key Account Managers with the preparation of Quarterly Business Reviews (QBRs) executive business reviews account meetings and customer workshops.
• Support Business Development with data presentations and content for prospect meetings webinars partner workshops on-site events and other sales activities.
• Help identify trends performance improvements opportunities and relevant talking points within customer and market data.

CRM & Sales Operations

• Maintain and update Salesforce records to ensure high levels of data quality accuracy and pipeline visibility.
• Support opportunity and pipeline management including data checks reporting and follow-up on missing or incomplete information.
• Assist with recurring EMEA sales reports dashboards and commercial performance tracking.
• Help improve and document internal sales processes and identify opportunities to automate repetitive work using AI and other tools.

Team & Event Coordination

• Support the preparation and coordination of trade shows conferences webinars workshops partner events and customer meetings.
• Work across different EMEA markets and collaborate with colleagues from Sales Key Account Management Marketing Customer Success and other internal teams.
• Support ad-hoc commercial projects and initiatives across the EMEA organization.

• Bachelors degree or equivalent experience ideally in Business Hospitality Tourism Marketing Sales Data/Business Analytics or a related field.
• First professional experience through an internship working student position graduate role or similar experience in sales commercial operations hospitality SaaS or technology is an advantage.
• Strong analytical skills and confidence working with data.
• Excellent PowerPoint / Google Slides and Excel / Google Sheets skills with the ability to turn information into clear and visually compelling presentations.
• Strong interest in AI and modern productivity tools with hands-on experience using tools such as Gemini Claude ChatGPT or similar platforms.
• Experience with Salesforce or another CRM is an advantage.
• Excellent organizational skills and strong attention to detail.
• Strong written and verbal communication skills in English; additional European languages are a plus.
• Comfortable working independently while collaborating with an international and remote team.
• Curious proactive and eager to learn about hospitality technology and B2B SaaS.
• Able to manage multiple priorities and deliver high-quality work within deadlines.

• A full-time role with broad exposure to Sales Key Account Management AI data analytics and hospitality technology.
• The opportunity to work with major hospitality brands and partners across the EMEA region.
• Hands-on experience with an international commercial organization and modern AI-powered technology.
• Significant ownership and the opportunity to shape how the Sales Coordinator role develops as the team grows.
• A collaborative international environment with opportunities to learn from experienced commercial and hospitality technology professionals.

AI Transparency & Human Oversight Notice

To help us manage high application volumes we may use AI tools to assist with administrative tasks such as parsing CV formats and matching skills to job profiles.

In strict compliance with the EU AI Act and GDPR we guarantee that:

• Human-in-the-Loop: No hiring or rejection decisions are made by algorithms alone. A human recruiter reviews every recommendation and retains final decision-making power.
• Fairness & Privacy: Our tools are strictly vetted for data security and to prevent algorithmic bias.

TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender background religion orientation age or ability.