Retail Customer Success Intern

ABOUT THE JOB

The Retail Customer Success Intern will support the Retail Customer Success team in delivering high-quality service to retail clients by assisting with data analysis reporting client requests and operational activities. This role provides exposure to the FMCG and retail industry client relationship management and NIQs data and analytics solutions.

This is a fixed term one year contract.

RESPONSIBILITIES

• Support the Customer Success team in the preparation of client deliverables reports and presentations.
• Assist in monitoring data quality and identifying potential inconsistencies.
• Help analyze retail and market performance data to identify trends and insights.
• Support the resolution of client inquiries and operational issues in collaboration with internal stakeholders.
• Maintain and update customer-related documentation and tracking tools.
• Assist in preparing materials for client meetings and business reviews.
• Collaborate with cross-functional teams including Operations Analytics and Commercial teams.
• Contribute to process improvement initiatives and documentation of best practices.
• Perform administrative and operational tasks to support day-to-day team activities.

REQUIREMENTS

• Bachelors or Masters degree in Business Economics Statistics Marketing Data Analytics or a related field.
• Strong analytical and problem-solving skills.
• Good knowledge of Microsoft Excel and PowerPoint.
• Strong attention to detail and organisational skills.
• Effective written and verbal communication skills in Romanian and English.
• Ability to manage multiple tasks and meet deadlines.
• Interest in retail FMCG Electro IT market research and data analytics.

Preferred Skills

• Experience working with data analysis tools.
• Familiarity with Excel functions pivot tables and data visualisation.
• Customer-oriented mindset and willingness to learn.

Learning Opportunities

• Gain hands-on experience in customer success and client servicing.
• Develop analytical and business insight generation skills.
• Learn about retail measurement market intelligence and NIQ solutions.
• Work with experienced professionals in a global organisation.
• Build stakeholder management and communication skills.

#LI-Hybrid

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time