Quality Customer Complaint (FM)

Responsibilities

• Receiving customer complaints

• Registering complaints in accordance with the established procedure

• Technical analyze of parts coming from field failures

• Coordinating the control activities of the suspect product

• Participating and verifying the implementation of the measures given to the customer

• Reporting and informing the customer on the progress of the remediation process

• Closing the process and remedying complaints

• Developing work instructions for the suspect product sorting team

• Monitoring results of sorting actions internal communication of these results

• Monthly consultation of customer portals internal communication of quality system performance level (e.g. ppm number of complaints number of parts complained about deliveries on time etc.)

• Planning conducting and documenting specific internal audits

• Communicating audit results to stakeholders

Candidate profile

• Minimum 1 year experience in quality

• Experience in customer relations is an advantage

• Good knowledge of technical drawing

• Knowledge of IATF 16949

• Knowledge/experience with: FMEA Control Plan Ishikawa QRQC Pareto Analysis 8D Report SPC/MSA

• Knowledge/experience in quality audits

• Knowledge of written and spoken English

• Good communication skills (oral and written)

• Good interpersonal and teamwork skills

• Customer orientation

• Good analytical skills; work under pressure; to respect and meet deadlines; to work in a well-organized and structured system; to intervene quickly and spontaneously to solve problems

What We Offer

• Stable employment within a globally successful family-owned company

• Professional onboarding and continuous training opportunities

• Clear career paths and internal development opportunities

• Attractive compensation package including 13th salary meal vouchers and annual bonuses

• Additional benefits covering medical services sports & wellness culture education tourism and more

• Modern production environment and advanced manufacturing technologies

• Recognition and reward programs for improvement ideas and operational excellence

• Long-term career opportunities within an international automotive supplier

About Marquardt Sibiu

Marquardt has been present in Sibiu since 2006 and operates multiple production areas including Plastic Injection Electronics Assembly Industrial Painting and Microswitches.

Using advanced manufacturing technologies and high-quality standards our teams contribute to products delivered to some of the worlds leading automotive manufacturers.

Every day our employees play an important role in ensuring quality innovation and operational excellence across the global Marquardt network.

About Marquardt Romania

Marquardt is a globally operating family-owned technology company with more than 8000 employees Romania our Production facilities R&D Center and Business Services organization work together to develop manufacture and support innovative solutions for leading international customers.

Driven by innovation teamwork and continuous improvement we create technologies that shape the future of mobility and beyond.

We invite you to be part of the successful Marquardt team!

Contact Marquardt Sibiu

Address: Str. München Nr. 2 Sibiu

E-mail:

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