Partner Success Manager with German | Cloud & Infrastructure

Partner Success Manager German-speaking

Location: Remote in Europe
Language requirement: Fluent German and English
Employment type: Contractor

About Virtuozzo

Virtuozzo is a leader in infrastructure software and services for AI and the cloud. The company offers a next-generation OS orchestration management automation and protection for cloud service providers SaaS AI and the enterprise. Virtuozzo provides mainframe-like efficiency reliability and versatility while dramatically lowering cost and complexity.

The Opportunity

Virtuozzo is looking for a German-speaking Partner Success Manager to grow and strengthen relationships with Cloud Service Providers Managed Service Providers hosting companies and infrastructure partners across the DACH region and wider Europe.

This role sits at the intersection of customer success account growth partner management and commercial strategy. You will take ownership of a portfolio of existing partners helping them achieve stronger adoption greater commercial success and long-term value from Virtuozzo technologies.

Your goal will not simply be to maintain relationships. You will understand each partners business model technical environment growth priorities and market challenges then work with them to improve adoption increase revenue reduce churn risk and identify opportunities for expansion. You will serve as the main commercial and relationship point of contact for your assigned partners while coordinating closely with Technical Account Management Support Sales Engineering Product Marketing and Finance.

What You Will Do

• Own and develop relationships with German-speaking partners across the DACH region and wider Europe.
• Build a strong understanding of each partners business model customer base service portfolio infrastructure environment and commercial objectives.
• Develop and execute structured partner growth plans focused on retention adoption upsell and cross-sell.
• Identify opportunities to expand the use of Virtuozzo products services capacity and platform capabilities.
• Manage renewals and support commercial discussions related to contract scope product usage and future growth.
• Monitor partner health satisfaction engagement usage revenue performance and churn risk.
• Conduct regular business reviews and QBRs with partner stakeholders.
• Ensure partners understand the value roadmap and commercial opportunities available across the Virtuozzo product portfolio.
• Support partner onboarding product adoption new service launches and expansion into additional environments or locations.
• Coordinate complex partner needs across Technical Account Management Support Engineering Product Marketing and Sales.
• Ensure escalations are handled with clear ownership communication and follow-through.
• Identify recurring commercial operational or product challenges and ensure the right internal teams are engaged.
• Maintain accurate forecasting renewal information opportunity tracking and account plans in Salesforce.
• Prepare regular reporting on partner activity risks opportunities revenue renewals and next steps.
• Bring structured partner feedback into Product Marketing and technical teams.
• Support partners in strengthening their own cloud hosting infrastructure or managed-service offerings.
• Represent Virtuozzo professionally in partner meetings virtual events and industry discussions.

What This Role Is Not

This is not a reactive customer-service or support-coordination position. You will not simply wait for a partner to contact you or pass requests between teams. You will be expected to proactively understand the partners business identify risks and opportunities drive engagement and create measurable commercial value.Your primary focus will be the growth retention and long-term success of existing partners.

What We Are Looking For

• Fluent German and English with the ability to lead commercial and strategic discussions in both languages.
• 3 years of experience in Partner Success Customer Success Account Management Partner Management or commercial relationship management.
• Experience working with B2B technology products or services.A proactive commercially minded approach to partner success.
• Strong relationship-management and consultative-selling skills.
• Demonstrated experience growing existing accounts through upsell cross-sell adoption or service expansion.
• Experience managing renewals retention and churn risk.
• Confidence leading QBRs account-planning discussions and stakeholder meetings.
• Ability to understand a partners commercial model and connect product capabilities to measurable business outcomes.
• Strong ownership organization prioritization and follow-through.
• Ability to coordinate effectively across distributed technical and commercial teams.
• Comfortable working with CRM systems forecasts account plans and structured reporting.

Strong Advantages

• Experience working with Cloud Service Providers Managed Service Providers hosting providers telecom companies or infrastructure software vendors.
• Knowledge of cloud infrastructure virtualization storage Kubernetes automation or cloud management platforms.
• Experience with infrastructure-software licensing subscriptions usage-based pricing or service-provider commercial models.
• Experience supporting partners that resell operate or build services on top of infrastructure technology.
• Experience working with DACH customers or partners.
• Familiarity with Salesforce and structured account-management processes.
• Experience working with both commercial and technical stakeholders.

What We Offer

• Remote work from Europe (open to hire contractors in Serbia Romania Turkey Poland Bulgaria etc.).
• Flexible working hours.
• High ownership and visibility.
• A distributed international team.
• Support for private medical insurance depending on location.
• Additional perks depending on country location residency and seniority.

Required Experience:

Manager