Order Management with FrenchGerman

This job is available in afull remote model.

Are you passionate about making things happen staying organized and building strong customer relationships AtWipro Romania were looking for a proactive and communicativeOrder Management Associateto ensure smooth and successful delivery of services to our global clients.

Since 2007 Wipro Romania has been a key part of Wipros global presence offering innovative solutions to clients across industries. Join a diverse team where your contribution truly makes a difference.

What Youll Be Doing

Coordinating the Delivery Process

• Manage and oversee the progress of customer orders (Telecommunication products)
• Collaborate with internal teams and partners to keep things moving
• Monitor progress and make sure everything stays on track
• Contribute to improvements in the way we deliver services

Working with Customers

• Validate order details and confirm requirements with customers
• Stay in touch with all stakeholders during the process
• Keep customers updated on progress and proactively manage expectations
• Handle any issues that arise and ensure a smooth resolution
• Ensure a positive experience and high satisfaction throughout the process

Supporting Project Delivery

• Support planning and timelines for delivery success
• Provide updates to internal teams and help set realistic expectations
• Work with both internal teams and customers to manage priorities

Partner Coordination

• Help manage the activities of external service providers
• Follow up on service readiness and any early challenges
• Support quality assurance and smooth handover

Sharing Knowledge & Mentoring

• Share your experience with new team members
• Contribute ideas for process improvements

What Were Looking For

• Fluent in English and German/French(spoken & written)
• Great communication and interpersonal skills
• Strong organizational skills and attention to detail
• Customer-first mindset with a proactive approach
• Able to manage several tasks and priorities calmly
• Positive collaborative team spirit
• Confidence to work independently when needed

A desire to grow and contribute to a global team

What we will offer you:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget Medical insurance Life insurance Christmas bonus etc)
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong billiards foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Complex Record & recognition scheme ( both non-monetary and monetary options)
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

Deliver