Operations Team Lead

Role description:

Operations Team Lead

• Guide for efforts to improve existing infrastructure and ensure the SLA of the platform is kept in line with the current agreed SLA targets;

• Review periodical / critical platform KPIs; coordinate corrective and improvement actions in case of anomalies;

• Provide Level 3 on-call support

• Handle received escalations from Operations or other internal/external sources

Team Management

• Manage and lead a team of Operations Engineers

• Support in defining roles and responsibilities inside the team.

• Delegate tasks to ensure objectives are met

• Maintain and improve SmartMS Operations processes and guidelines

• Provide estimations of effort and dates for platform updates and communicate them to relevant stakeholders according to the communication plan.

• Train and coach team members

• Enforce the adherence to the companys quality processes and procedures

• Ensure current workload and task allocation is aligned with the existing resource level

• Be responsible for the implementation and the testing of upgrades and live launches

• Be responsible for overall platform SLA monitoring and security

• Actively participate in the recruitment process: identify assess and hire new team members

In terms of communication the Operations Team Lead will:

• Act as the main contact point for SmartMS Operations.

• Maintain close working relationships with development support marketing and management teams.

• Participate in periodical status meeting about product roadmap and team status report.

• Organize project specific meetings with internal teams

• Escalate to management when needed as per current management guidelines

Qualifications:

• Demonstrated leadership abilities and solid experience in managing teams and processes

• Linux experience (preferred RedHat) of minimum 5 years

• Database Administration: MySQL

• Networking: TCP/IP protocols and network architecture

• Virtualization solutions

• Basic telecommunications concepts and protocols

Any or more of the following would be highly appreciated:

• CCNA certification

• SQL certification and experience

• Knowledge SIR/RTP

• VmWare/KVM) knowledge