Operations Manager – Integration and Delivery Tools Platform

Your responsibilities 

• Own the operational stability of the Integration and Delivery Tools platform across all squads and act as the escalation point for platform-level incidents.
• Design document and run the oncall and live-support model for the integration side and take part in the oncall rotation yourself.
• Lead major incident calls and post-incident reviews; drive RCA problem management and the closure of systemic remediation.
• Audit and improve monitoring and observability (Datadog) with clear ownership meaningful alerts and reduced alert noise.
• Define and track SLAs SLOs and platform KPIs and use dashboards and trends to anticipate risks and steer improvements.
• Plan and run disaster recovery and resilience exercises and close the gaps they reveal.
• Drive performance and resilience testing together with the squads and apply quality gates for critical journeys and releases.
• Plan cloud capacity and seasonal readiness and contribute to FinOps and cost optimisation of the platform.
• Coordinate squads vendors and business stakeholders during escalations and outages and keep incident hygiene and ticket quality high.
• Contribute to the platform operations strategy together with the Platform Lead and architects and coach squads on an operations assurance mindset.

Qualifications :

Required key competencies and qualifications 

• At least 5 years of hands-on experience in operations SRE or platform engineering running production systems of large enterprise applications.
• At least 3 years of experience leading or coordinating teams incident response or operational workstreams (line management is not required).
• Strong hands-on experience with monitoring and observability tooling ideally Datadog including alerting design and dashboards.
• Solid understanding of SRE principles: SLOs SLAs error budgets incident problem and change management.
• Experience with cloud environments and planning for capacity resilience disaster recovery and cost (FinOps).
• Practical experience in performance and resilience testing or a background in QA or test leadership with a strong operations focus.
• Proven ability to define and implement operational processes (oncall runbooks RCA post-incident reviews).
• Strong analytical and problem-solving skills able to investigate incidents across multiple data sources.
• Excellent communication and stakeholder management skills for technical and non-technical audiences.
• Fluent English written and verbal; based in Romania.

Nice to have 

• Familiarity with integration platforms ideally MuleSoft and API-based (Apigee) architectures.
• Experience with release governance and CI/CD pipelines.
• Experience in chaos or failover drills and seasonal peak readiness programs.
• Scripting and automation skills to reduce operational toil.

Additional Information :

Whatweoffer  

• Hybrid and agile work: thrive in a flexible multicultural environment. 

we promote work-life balance through a hybrid working part of self-organizing multicultural teams that collaborate in an agile setup. 

• Peopledevelopment: when yougrowso do we! 

We want you to become the best version of yourself with individual and company-wide programs andtrainingsfor people development. Focused among other on development leadership appreciation ... its time to upskill your career. 

• Support withindividual solutions:

We are people-caring!We offer support whenever you need it - at every stage of your professional journey. 

We offer support whenever you need it - at every stage of your professional journey. 

Want to know more about all our benefitsDiscover more here. 

Lets connect soon. Apply for the role now! 

Position grade within our career framework:Operations Manager (Md8).

Remote Work :

No

Employment Type :

Full-time