Multilingual Customer Specialist – Hybrid

Job Title: Multilingual Customer Specialist (German & English) HybridLocation: Bucharest Romania (District 4)
Work Model: Hybrid (3 days on-site 2 days remote)

Employment Type: Full-time Permanent

Position Overview:Join a top tier companyin Bucharest for a dynamic role focused on customer interaction and satisfaction. We are seeking a professional with advanced proficiency in German and English who is passionate about delivering excellent service and navigating CRM tools in a vibrant corporate environment.

Key Conditions & Compensation

• Net Income: 5969 RON Net/month (1136 Net)
  • Base Net Salary: 5569 RON Net
  • Hybrid Work Setup Allowance: 400 RON Net
• Meal Vouchers: 25 RON per worked day loaded monthly onto a Pluxee Card.
• Bonus Structure: Performance bonuses based on CSAT/KPIs additional cross-selling/upselling commissions.
• Schedule: MondayFriday 09:0018:00 (Rare weekend/overtime carries a 25% premium).
• Training: 1 week (MondayFriday 10:0017:00).

Key Responsibilities

• Customer Interaction: Handle incoming customer inquiries via phone email and live-chat.
• CRM Management: Accurately document all customer touchpoints and interaction data.
• Team Collaboration: Work effectively with internal departments and escalate complex issues.
• Value Generation: Identify and pursue subtle cross-selling and upselling opportunities.

Requirements

• Languages: Advanced/C1C2 German Minimum B2 English.
• Experience: Prior customer service or contact center background (phone email chat) is preferred.
• Tech Savvy: Strong computer literacy MS Office knowledge and comfort using CRMs.
• Traits: Proactive patient empathetic and solution-oriented.

ONLY EU citizens or candidates who already hold a valid Romania residence/work permit.

No visa sponsorship available.

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