IT Support Analyst Local IT & Support

Local IT & Support Metro Digital Romania Squad provide reliable IT support to employees ensuring workplace devices applications accounts and IT services operate effectively and securely.

Your Responsibilities: 

• Provide Level 1 and Level 2 technical support both remotely and on-site. 
• Troubleshoot Windows macOS Microsoft 365 hardware software network VPN printing and peripheral issues. 
• Install configure deploy replace and maintain laptops and other workplace IT equipment. 
• Support user accounts authentication MFA Active Directory / Entra ID and access-related requests. 
• Support Microsoft 365 services including Outlook Teams OneDrive SharePoint and Office applications. 
• Support meeting rooms Teams Rooms videoconferencing equipment printers and other workplace technologies. 
• Manage incidents and service requests according to established ITSM processes and SLAs. 
• Support employee onboarding offboarding equipment allocation and asset lifecycle management. 
• Follow IT security standards and escalate security incidents or infrastructure issues to the appropriate teams. 
• Maintain technical documentation knowledge articles asset records and troubleshooting procedures. 
• Collaborate with infrastructure network security application procurement and external support teams. 
• Participate in IT projects technology rollouts migrations office changes and continuous improvement initiatives. 
• Familiarity with Jira and Service Now as ITSM tools. 
• Manage the Hardware Processes for end-users including buying indexing and delivery of IT assets via courier companies. 

Qualifications :

Required key competencies and qualifications: 

• Strong troubleshooting and problem-solving skills 
• Windows and macOS administration 
• Microsoft 365 Active Directory / Entra ID and Intune knowledge 
• Basic networking knowledge including LAN Wi-Fi VPN DNS and DHCP 
• ITSM / ticketing-system experience 
• Good communication and customer-service skills 
• Security awareness and attention to detail 
• Ability to work independently and collaborate with specialized IT teams 

Additional Information :

What do we offer at  

• Hybrid and agile work: thrive in a flexible multicultural environment. 

At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup. 

• People development: when you grow so do we! 

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career. 

• Support with individual solutions: we are people-caring! 

We offer support whenever you need it - at every stage of your professional journey. 

Want to know more about all our benefits Discover more here. 

Lets connect soon. Apply for the role now! 

Position grade within our career framework: IT Support Analyst ISA2 - Md3

Remote Work :

No

Employment Type :

Full-time