IT Manager
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Job Summary
Role description:
Own the performance of Group IT shared services. Set priorities agree service levels and use service reporting to drive improvements in reliability efficiency and service quality.
Lead and develop the Group IT team. Set objectives delegate responsibilities and align internal resources and specialist providers with service and project priorities.
Manage supplier relationships contracts and service commitments. Review performance resolve escalations and secure value from outsourced services.
Deliver approved infrastructure and shared-service transformation including modernisation migration and consolidation. Ensure business readiness continuity and effective operational handover.
Define shared IT service and infrastructure standards. Partner with country IT teams to align local practices and integrate with Group services.
Oversee the reliability capacity and scalability of the infrastructure supporting operational monitoring and data platforms. Coordinate requirements and changes with Operations as the platform and application owner.
Lead major incident coordination for shared services communicate business impact and ensure recurring problems are resolved.
Prepare budget proposals and investment business cases; manage approved expenditure forecasts licences and subscriptions.
Ensure shared services meet Group cybersecurity requirements with effective access controls risk management change control and tested recovery arrangements.
Qualifications:
A degree in IT engineering or a related discipline or equivalent professional experience.
A strong record in IT operations infrastructure or service delivery typically 8 years including at least 3 years leading technical teams or service providers. Equivalent demonstrated experience will be considered.
Experience managing shared IT services in an international organisation and working effectively with business functions and local IT teams.
Proven delivery of infrastructure modernisation cloud or workplace migrations and measurable service improvements.
Experience managing budgets contracts and investment proposals with the ability to explain technical choices and costs to business stakeholders.
Sound technical judgement across on-premises and cloud infrastructure Microsoft workplace and identity services networking cybersecurity and service continuity.
Practical IT service management experience including service levels incident and problem management change control and supplier performance.
Preferred: ITIL Foundation or higher certification. Relevant project management cloud or security certifications are an advantage.
Preferred: experience in telecommunications infrastructure services or another distributed operational business.
Clear communication effective people leadership and sound judgement in prioritising work and allocating internal and external resources.
Languages spoken: professional working proficiency in English. French is a plus.
Based in Romania and willing to travel internationally including Africa.
About Company
Since 1998 weve been active in the Human Resources consulting market providing regional coverage across four key areas of expertise: recruitment and selection personnel leasing assessment centers and consultancy. As leaders in Transylvania weve expanded our reach to embrace a culture ... View more
