iGaming Team Leader- Korean | Remote

Position: iGaming Team Leader

Location: Remote

Employment type: Full-time


RESPONSIBILITIES:

• Lead support and motivate a team of Korean-speaking customer support agents

• Oversee daily customer service operations and ensure excellent player experiences across all support channels

• Monitor team performance productivity and quality standards

• Coach team members and provide ongoing guidance to help them achieve performance targets

• Handle escalated player queries and complex customer issues

• Ensure customer enquiries are managed professionally accurately and efficiently

• Identify opportunities to improve processes team performance and service delivery

• Collaborate with other departments to support smooth operations and resolve issues effectively

• Foster a positive productive and high-performing team environment

REQUIREMENTS:

• Native-level Korean language skills

• Good English communication skills

• Previous experience in the iGaming industry ideally in customer support or player services

• Previous experience as a Team Leader Supervisor or in a people management role

• Alternatively experience overseeing a team supporting colleagues or taking responsibility for team performance

• Strong communication organisational and problem-solving skills

• Ability to motivate others manage competing priorities and work independently in a remote environment

OFFER:

• 100% remote working

• Company-provided laptop

• 6-month renewable contract

• Attractive employment benefits

• Opportunity to develop leadership skills in an international iGaming environment

• Immediate interview availability for suitable candidates

• And many more!