German-Speaking Customer Service Advisor – Hybrid in Bucharest, Romania

Are you a German-speaking professional looking for a Customer Service opportunity in Bucharest with a hybrid working model

We are looking for a German-Speaking Customer Service Advisor to join an international team in Bucharest Romania. You will support customers through multiple communication channels solve inquiries and contribute to a positive customer experience.

Location: Bucharest Romania
Work Model: Hybrid 3 days on-site & 2 days remote
Employment Type: Full-time permanent contract
Working Schedule: MondayFriday 09:0018:00
German: C1C2
English: Minimum B2
Base Net Salary: 5569 RON/month
Hybrid/Work Setup Allowance: 400 RON net/month
Total Base Net Income: 5969 RON net/month
Meal Vouchers: 25 RON per worked day

As a German-Speaking Customer Service Advisor you will communicate with customers via phone email and live chat helping them with their inquiries and providing professional solution-oriented support.

You will also document customer interactions accurately in CRM systems collaborate with internal teams escalate more complex cases when necessary and identify relevant cross-selling or upselling opportunities.

• Provide German-speaking customer support via phone email and live chat
• Understand customer needs and provide clear effective solutions
• Accurately document customer interactions in CRM systems
• Collaborate with internal teams to resolve customer inquiries
• Escalate complex cases when required
• Identify appropriate cross-selling and upselling opportunities
• Maintain a high standard of customer service and communication

• German proficiency at C1C2 level both spoken and written
• English proficiency at B2 level or higher for internal communication
• Strong communication and active-listening skills
• Customer-focused patient empathetic and solution-oriented approach
• Good computer literacy and knowledge of MS Office
• Customer service experience or confidence communicating with customers via phone email and live chat
• Familiarity with CRM systems and customer interaction documentation
• Comfortable with cross-selling and upselling
• Ability to collaborate effectively with internal teams

• 5569 RON net monthly base salary
• 400 RON net monthly hybrid/work setup allowance
• Total base net income of 5969 RON/month
• 25 RON meal vouchers per worked day
• Performance bonuses based on customer satisfaction (CSAT) and service quality KPIs
• Additional earning opportunities through cross-selling and upselling
• 25% premium for rare weekend or overtime coverage
• Full-time permanent employment
• Hybrid working model with 2 remote days per week
• International working environment

You will receive an initial 1-week training program scheduled MondayFriday from 10:00 to 17:00.

Apply now and take the next step in your international customer service career in Bucharest Romania.