German-Speaking Customer Advisor – Hybrid

Are you a customer-focused professional fluent in German and based in Bucharest We are seeking a German-Speaking Customer Advisor to join our team in Bucharest Romania.

In this role you will handle customer interactions across phone email and live chat serving as a trusted advisor to provide high-quality service resolve inquiries and introduce relevant product upgrades. This position features a hybrid work model with fixed weekend days off and a complete financial package.

• Customer Support: Manage inbound phone email and live-chat interactions in German ensuring empathetic patient and solution-oriented service.
• CRM & Documentation: Accurately document all customer interactions account modifications and requests using internal CRM tools.
• Problem Resolution: Collaborate with internal teams to troubleshoot and escalate complex customer inquiries effectively.
• Upselling & Cross-Selling: Identify customer needs during interactions to recommend relevant additional products or services.

• Languages: Advanced/C1C2 German (written and spoken) minimum B2 English for internal communication.
• Location (Mandatory): Only local candidates residing in/around Bucharest allowed (must be able to commute to the District 4 office 3 days per week).
• Skills: Excellent communication active-listening skills and proficiency in MS Office/standard computer tools.
• Experience: Prior customer service experience with phone email or chat handling is highly valued.
• Mindset: Proactive empathetic and comfortable with performance-based upselling.

• Contract: Full-time Permanent Contract.
• Shift Schedule: Monday to Friday 09:00 AM 06:00 PM (Fixed weekends off).
• Hybrid Setup:
  • 3 Days On-Site: Monday to Wednesday (District 4 office).
  • 2 Days Remote (WFH): Thursday and Friday.
• Training: 1 week of paid onboarding (MondayFriday 10:00 AM 05:00 PM).

• Fixed Net Salary: Competitive monthly base net salary.
• Work Setup Allowance: Monthly net allowance to cover remote working and setup expenses.
• Meal Vouchers: Daily meal allowance loaded monthly onto a Pluxee payment card.
• Bonus Potential: Performance bonuses tied directly to CSAT and service quality KPIs.
• Sales Incentives: Additional earning opportunities through cross-selling and upselling achievements.
• Overtime Coverage: Weekend and overtime shifts are rare and compensated at a premium rate.