German-Speaking Customer Advisor

Location: Bucharest Romania
Work Model: Hybrid 3 days on-site / 2 days remote
Start Date: 18 September 2026
Contract: Full-time permanent
Language: German C1C2 English B2

Do you enjoy helping people solving problems and turning a difficult customer interaction into a positive experience

Were looking for a German-Speaking Customer Advisor to join an international customer service team in Bucharest. This is more than answering questions: youll become a trusted point of contact for German-speaking customers combining excellent communication with problem-solving active listening and commercial awareness.

If youre confident in German comfortable with technology and genuinely enjoy working with people this could be your next career move.

• Support German-speaking customers via phone email and live chat
• Understand customer needs and provide clear professional solutions
• Handle questions requests and more complex cases with patience and empathy
• Document customer interactions accurately in the CRM
• Work closely with internal teams and escalate issues when necessary
• Build positive customer relationships through excellent service
• Identify opportunities for cross-selling and upselling when relevant
• Contribute to strong CSAT and service-quality results
• Follow established processes while maintaining a customer-first mindset

Competitive net monthly income:

• 5569 RON net/month base salary
• 400 RON net/month hybrid/work setup allowance
• 5969 RON net/month total base income
• 25 RON meal voucher per worked day loaded monthly onto a Pluxee Card
• Performance bonus based on CSAT and service-quality KPIs
• Additional earning potential through cross-selling and upselling
• Rare weekend/overtime coverage paid with a 25% premium

Your performance matters strong customer satisfaction and service quality can directly increase your earnings.

Enjoy the best of both worlds:

MondayWednesday: On-site
ThursdayFriday: Remote / Work from Home

Youll need to be comfortable commuting to the companys District 4 office in Bucharest three days per week.

Please note: This opportunity is open to local candidates in Bucharest/Romania only. Relocation support is not available.

You wont be expected to know everything from day one.

Youll receive 1 week of training to help you understand the role tools processes and customer journey.

Training schedule: MondayFriday 10:0017:00

After training youll transition into your regular full-time schedule.

Were looking for someone who is:

• German C1C2 strong spoken and written communication
• English B2 sufficient for internal communication
• A confident and empathetic communicator
• A strong active listener who can understand what customers really need
• Patient proactive and solution-oriented
• Comfortable using computers CRM systems and MS Office
• Able to manage several customer interactions while keeping documentation accurate
• Comfortable collaborating with internal teams
• Commercially aware and open to cross-selling/upselling
• Available for a full-time permanent position

Customer service experience is highly valued particularly experience involving phone email live chat CRM systems or customer-facing environments.

However the right attitude communication skills and willingness to learn are just as important.

If youre a German-speaking customer service professional in Bucharest who wants a stable permanent role hybrid flexibility and the opportunity to increase your earnings through performance and sales incentives wed love to hear from you.

Apply now and take the next step in your career.