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German & English Customer Care Specialist – Bucharest
Job Location:
Monthly Salary:
Posted:
18 October 2026 (6 days ago)
Posted:
Application Deadline:
15 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you fluent in German and looking for a stable rewarding role in dynamic Bucharest Join us for a full-time permanent customer service position offering a great work-life balance structured daytime hours and fantastic earning potential!
Key Job Highlights
- Location: Bucharest Romania (District 4 office)
- Work Model: Hybrid (3 days on-site 2 days remote per week)
- Schedule: Monday Friday 09:00 18:00 (No weekend shifts required; rare overtime carries a 25% premium bonus)
- Contract Type: Full-time Permanent
- Start Dates: Multiple start dates available
Compensation & Benefits
- Total Base Net Income: 5969 RON Net / month
- Base Salary: 5569 RON Net / month
- Hybrid / Setup Allowance: 400 RON Net / month
- Meal Vouchers: 25 RON per worked day (loaded monthly onto a Pluxee card)
- Bonus Potential: Performance bonuses based on CSAT and service quality KPIs
- Extra Earnings: Additional commission available through cross-selling and upselling opportunities
- Paid Training: 1-week structured onboarding (MondayFriday 10:0017:00)
What You Will Do
- Handle customer interactions professionally via phone email and live chat.
- Maintain accurate documentation and customer records using CRM systems.
- Collaborate smoothly with internal teams and escalate complex issues when needed.
- Spot and act upon organic cross-selling and upselling opportunities.
What We Are Looking For
- Language Skills: Advanced/C1C2 level in spoken and written German plus a minimum B2 level in English for internal communication.
- Location & Commute: Ability to regularly commute to the District 4 office in Bucharest 3 days per week.
- Core Qualities: Strong communication active listening patience empathy and a proactive solution-oriented approach.
- Technical Skills: Good computer literacy MS Office knowledge and familiarity with CRM tools.
- Background: Prior customer service experience or a strong readiness to handle multi-channel customer care and sales.
Ready to Apply
Take the next step in your career and join an international fast-paced environment today! Send in your CV to apply now.
