Genesys Backend Engineer
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Job Summary
Genesys Backend Engineer
Your Responsibilities
Technical Engineering & Platform Ownership
Contributing to the development and continuous enhancement of anAI-enabled multichannel contactcenterplatform (Genesys)
Designing and implementingbackend services APIs and integrationsbetween the CC platform and banking systems
Taking ownership of the infrastructuresscalability high availability and security
EnhancingSIP/VoIP routing and integration architectures
Ensuringcode quality CI/CD automated testing and stable deployments
Providingthird-level supportfor critical production incidents
Managingend-to-end implementationsfrom design and development through testing to go-live
Coordinating closely withexternal service providers and internal stakeholders
Ensuringcompliance with regulatory and governance requirements
Playing an active role inarchitecture boards and technical decision-making processes
Drivinginnovation and the continuous evolution of the platform
StakeholderCollaboration& Teamwork
Working closely with:
Product Owners
Architecture teams
Operations teams (SRE / Operations)
External implementation partners
Translatingbusiness requirements into effective technical solutions
Skills & Experience
Technical Skills
Hands-on engineering experience in:
Contactcentersolutions ideally Genesys
SIP VoIP routing and omnichannel platforms
Strong knowledge of:
Backend development and Spring Boot
API design and system integration
Database technologies particularly Oracle
Practical experience with:
Unix/Linux systems
Web servers such as Apache and Tomcat
CI/CD pipelines and DevOps practices
Solid understanding of:
Networking and security including TLS and encryption
High-availability and scaling architectures
PersonalCompetencies
Strong sense of ownershipand a hands-on mindset
Excellent communication and stakeholder management skills
Ability to explain complex topics clearly and effectively
Strong focus onquality stability and delivery
Structured solution-oriented way of working
NicetoHave
Experience withAI-enabled cloud contactcentersolutions
Knowledge of working in regulated environments ideally within banking
Experience withcloud platforms preferably GCP
Experience withobservability monitoring and KPI management
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
