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French KYB Operations Analyst

Intersoft Team SRL

Job Location:

Bucharest - Romania

Monthly Salary: Not provided by the employer

Posted: 7 October 2026 (14 hours ago)

Application Deadline: 4 January 2027

Vacancies: 1 Vacancy

Job Summary

Position: French KYB Operations Analyst

Location: Bucharest Romania
Contract Type: Permanent contract
Work Mode: Hybrid (2 days of remote work per week)

We are creating a new KYB Operations Analyst position to strengthen the management of our B2B customer verifications and to improve the overall quality and efficiency of our KYB (Know Your Business) journey.

In this role you will monitor KYB files within Sumsub manually review pending documents support clients through rejection or blocking phases and identify areas of improvement for the user journey. You will also play a key role in the continuous improvement of internal procedures documentation and cross-functional collaboration.

Key Responsibilities

1. KYB Case Management & Monitoring

Process KYB files requiring manual verification within Sumsub.
Verify the validity consistency and apparent authenticity of submitted corporate documents.
Approve or reject documents in strict accordance with defined internal procedures.
Analyze blocked incomplete or rejected cases to identify root causes and determine necessary corrective actions.
Handle customer tickets related to KYB providing clear explanations regarding document rejections or requests for additional information.
Support B2B clients through the process of submitting new documentation.
Process documents sent directly via support tickets instead of Sumsub adhering to internal protocols.
Ensure rigorous end-to-end follow-up on cases until full resolution.

2. KYB Journey Analysis & Process Optimization

Identify recurring issues faced by customers or internal teams.
Validate and qualify feedback regarding Sumsub or the KYB onboarding path.
Escalate anomalies bottlenecks and areas requiring improvement.
Participate in root-cause analysis for recurring system or process issues.
Propose concrete solutions to reduce friction points and boost the efficiency of the KYB journey.
Contribute to optimizing current processes and establishing new procedures when necessary.

3. Cross-Functional Collaboration & Documentation

Collaborate closely with Product Tech Compliance and Customer Care teams.
Facilitate smooth information flow between all teams involved in the KYB process.
Help update and improve customer-facing KYB documentation.
Contribute to creating and refining internal procedures checklists and operational guides.
Participate in standardizing and improving response templates used for client support.
Share recurring issues journey updates and best practices with relevant stakeholders.

Requirements

Experience: Background in B2B Customer Care KYB/KYC operations operational compliance or corporate client onboarding.
Tools: Prior experience with Sumsub or a similar verification tool is a strong plus. Highly comfortable using Zendesk Jira Confluence and digital environments.
Languages: Excellent (Native level) written and spoken French is mandatory. Professional proficiency in English is required.
Analytical Skills: Strong attention to detail precision and the ability to spot inconsistencies in corporate documents.
Problem-Solving: Proven ability to understand and resolve complex or blocked situations.
Communication: Ability to explain a decision rejection or request for supplementary documents to a client in a clear simple and pedagogical manner.
Mindset: Autonomous curious proactive and highly comfortable working across multiple teams and stakeholders with a passion for continuous improvement.