Distribution Service Engineer Europe
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Job Summary
- Manage technical requests through hotline and ticketing systems for distributors installers and end users.
- Diagnose product and system issues remotely and coordinate effective solutions with internal technical teams.
- Deliver technical training sessions for distributors and installers on Sungrow PV and ESS solutions.
- Support on-site troubleshooting and customer visits when required together with local and regional colleagues.
- Create and maintain FAQs technical guidance training content and knowledge-base materials.
- Prepare regular service reports and share insights on recurring issues product performance and customer needs.
- Bachelors degree or higher in Electrical Engineering Electronics Power Systems or a comparable field.
- At least three years of experience in after-sales technical support field service O&M or a similar technical role.
- Good knowledge of PV ESS inverters power electronics and electrical troubleshooting.
- Experience with ticketing systems technical documentation and customer-facing communication.
- A proactive independent and solution-oriented approach with strong attention to detail.
- Romanian and English C1; Chinese or another European language is a plus along with willingness to travel occasionally.
We are fighting every day to make our mission happen Clean Power for All!
With 870GW of clean power presently installed worldwide we are on the road to success!
Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.
Required Experience:
IC
About Company
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 650+GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao R ... View more
