Customer Support Responsible

We are looking for a Customer Support Responsible to manage customer orders ensure accurate order processing and provide timely information regarding product availability and order status. The role combines front-office and back-office activities involving direct customer interaction order administration invoicing and collaboration with internal departments to resolve customer requests and complaints.

Key Responsibilities

Place and process customer orders ensuring accuracy and timely handling;

Issue proforma invoices and advance payment invoices;

Monitor customer orders and provide updates regarding their status;

Communicate product availability and stock information to customers;

Handle customer complaints and coordinate with relevant departments to identify and implement solutions;

Create and maintain customer accounts and databases ensuring accurate and up-to-date information;

Prepare reports requested by management;

Collaborate with internal teams to ensure efficient order management and a positive customer experience.

Requirements:

Bachelors degree or equivalent higher education qualification;

At least 3 years of experience in customer service customer support or a similar role;

Intermediate level of English both written and spoken;

Good Excel skills and confidence working with customer data and reports;

Strong communication and interpersonal skills;

High attention to detail and accuracy in data entry and order processing;

Ability to manage multiple tasks and work efficiently in a dynamic environment;

Proactive solution-oriented approach.

Nice to Have

Experience working with SAP;

Experience working with different customer categories including B2B clients distributors business partners and end customers.

Work Schedule

• 8-hour workday;

• Office-based during the first 3 months followed by a hybrid work arrangement;

• The role combines approximately 50% front-office activities and 50% back-office activities.