Customer Support Analyst with German

The Customer Support Analyst will join a global travel technology company and be integrated into its day-to-day customer support operations. The role will focus on assisting travel industry clients resolving inquiries and ensuring a smooth customer experience across the companys platforms and solutions.

RESPONSABILITIES:

• Provide Helpdesk support across the companys full product range covering both functional and technical issues through multiple channels including phone web chat and email.

• Identify and troubleshoot reported issues to minimize customer impact resolving them directly whenever possible or escalating them to the appropriate service provider.

• Follow established resolution and escalation timelines while continuously developing your product and application knowledge.

• Log monitor and track incidents through the internal Incident Management System ensuring customers receive accurate updates through to resolution.

• Take ownership of customer issues and ensure all interactions are handled promptly professionally and in line with internal procedures.

• Support customers in using available self-service tools and resources whenever appropriate.

Could this be you

• Advanced German and English skills are required.

• At least 2 years of experience within a travel agency tour operator or airline environment.

• Previous experience working with GDS systems is required. Galileo GDS experience is preferred but candidates with knowledge of other GDS platforms will also be considered.

• Experience with CETS or other leisure travel tools is considered an advantage but is not mandatory.

• Strong customer relationship skills with a collaborative consultative reliable and empathetic approach.

• Excellent communication skills and a strong team-oriented mindset.

• You will join a diverse and inclusive work environment that encourages open communication collaboration and employees to confidently share their ideas and perspectives.