Credit Services Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

Would you like to combine customer contact financial analysis and problem solving in a role that directly supports business performance As a Credit Services Representative for Romania you will manage an assigned customer portfolio build professional relationships with customers and internal teams and help optimize Medtronics cash flow. This is an opportunity to develop your expertise in credit and collections while contributing to a global healthcare company whose technologies help improve patients lives.

The position is based in Bucharest Romania and follows a hybrid working model. You will be part of the regional Credit and Collections team and will work closely with customers as well as Sales Customer Care Finance and other internal stakeholders. The role includes regular customer contact by telephone and email account follow-up dispute coordination credit risk support and reporting. Travel is not expected as a regular part of the role.

Responsibilities may include the following and other duties may be assigned:

• Manage collection activities for an assigned customer portfolio and follow up outstanding invoices by telephone and email
• Build professional relationships with customers and internal stakeholders to support timely payment and effective resolution of collection issues
• Investigate payment disputes coordinate required actions with relevant teams and follow up agreed solutions
• Document customer contacts and payment commitments in the relevant systems and monitor agreed follow-up actions
• Review available customer credit information and support credit risk assessments credit limit recommendations and order release decisions
• Perform account reconciliations and prepare accurate collection reports and portfolio analyses
• Contribute to continuous improvement initiatives that strengthen collection processes and maximize cash flow

Required Knowledge and Experience:

• At least two years of experience in collections accounts receivable finance customer service or another customer-facing role
• Bachelors degree in business administration Finance Accounting Economics Management or a preferred related discipline.
• Fluent Romanian and good command of English at least B2 level
• Strong communication and negotiation skills with a professional and customer-focused approach
• Good analytical and problem-solving skills attention to detail and ability to work with financial information
• Intermediate Microsoft Excel skills and confidence using standard Microsoft Office applications
• Demonstrated willingness and ability to learn new technologies digital tools workflow platforms and AI-enabled productivity solutions
• Ability to organize priorities work independently and consistently follow policies and procedures

Experience with SAP or Financial Supply Chain Management (FSCM) knowledge of credit risk assessment or cash collection processes and experience in an international organization would be an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Romania: 118880.00 RON- 178320.00 RON

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).