Collections Supervisor with Italian

What Youll Do:

Lead and develop a collections team fostering a high-performance culture.

Oversee outsourced collections activities ensuring quality compliance and operational excellence.

Manage complex collection cases escalations and customer issues.

Deliver coaching onboarding and process training to employees and partners.

Analyze KPIs identify improvement opportunities and implement effective collection strategies.

Partner with internal stakeholders and external service providers to achieve business goals.

Drive process optimization digitalization automation and continuous improvement projects.

In this role you will be responsible for managing a team of approximately 16 Collection Agents organized across different levels of seniority and addition you will work closely with several support functions including a Quality Evaluator Trainer Risk & Compliance & Knowledge Manager as well as the broader Operational Management Team.

Requirements:

Experience in Collections Accounts Receivable or Credit & Collections.

At least 1 year of experience leading or supervising a team.

Proven experience in managing KPIs and driving operational performance.

Experience handling escalations and resolving complex collection and debt recovery cases.

Benefits:

benefits package includes private health insurance Easter and Christmas bonuses performance bonus Bookster access vision glasses reimbursement as well as fidelity and referral bonuses and a monthly allowance loaded onto the MyBenefits platform.

Permanent contract.