Collections Specialist with Spanish

Client: Automotive

Objective of the Role

The job holder independently manages assigned customers under commercial considerations with the aim of minimizing risks and losses while complying with all internal and external regulations.

Main Responsibilities

Responsibility for the retail problem loan customer segment from the notice of termination or reminder stage in the case of customers with significant arrears

Negotiation and follow-up of repayment agreements as well as presenting possible solutions to bridge temporary payment difficulties (e.g. payment arrangements restructuring collateralization)

Review and implementation of risk-reducing measures within the granted authority

Termination of contracts and repossession of vehicles as well as realization of collateral up to handing over the case to external lawyers or debt collection agencies while ensuring the objectives of cost minimization and risk reduction

Management and processing of insolvency proceedings

Education / Professional Experience / Competencies

Strong foreign language skills: Spanish and English ( min B2 )

Professional experience in the automotive and collections sector (1y) or Professional experience in the collections and accounting sector (1y)

Strong knowledge of leasing and financing

Basic knowledge of corporate and insolvency law

Experience in receivables management

Commercial (banking) vocational training; additional qualifications desirable

Strong communication skills flexibility negotiation skills and assertiveness

Team player with a reliable and independent working style

Ability to make decision based on context and risk analysis

Fast learner