Client Support with French & English Internship
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
The intern will handle customer inquiries independently or in collaboration with other departments until resolution is achieved.
Communication with clients is exclusively in writing across the following two activities:
Customer Relations activities:
- Respond to inquiries and complaints from French and international clients who seek assistance with the day-to-day management of their contracts on a variety of topics such as customer tools accounting claims & recovery and billing.
Technical Support activities:
Qualify and respond to client requests for support in deploying connectivity solutions (API etc.) or for technical support. This activity is carried out in close collaboration with sales engineers.
Qualifications :
Skills:
- Strong written communication skills in French and English
- Strong analytical skills
- Sense of initiative and excellent time- and self-management
- Flexible way of working and willingness to operate within a team
- Stress-resistance and professional relationship with clients
- Service- and solution oriented
- Process driven and excellent professional organization
- Transparent working method
Languages:
- Fluent in English (CEFR Level C1)
- Fluent in French (C1)
IT:
- Computer and internet affinity and good technical understanding
- Ease regarding the work with varying software applications and systems different from product to product
Education:
- Bachelor student business or another relevant field
Additional Information :
Whats in it for you:
- The company will provide continuous support and guidance throughout your work;
- Hybrid work model;
Remote Work :
No
Employment Type :
Intern
About Company
Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.With 75 years of experience, ... View more
