Client Service Specialist 6 months

Garrett is a cutting-edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. With a nearly 70-year legacy we serve customers worldwide across multiple industries.

We are looking for a Junior Customer Desk Planner to join our team and support daily logistics operations and customer interactions.

What Youll Do:

As a Junior Customer Desk Planner you will support the coordination between customers and internal teams helping ensure smooth order processing and on-time deliveries.

Key Responsibilities:

• Order Management Support

Enter and update customer orders and forecasts in SAP

Support validation of customer demand vs. available capacity

Assist in flagging potential delays or inconsistencies

• Customer & Logistics Communication

Act as a point of contact for customer inquiries related to deliveries

Follow up on shipment status and communicate updates to customers

Support coordination of urgent or special shipments

• Demand & Delivery Tracking

Monitor demand and delivery data and escalate issues when needed

Support preparation of reports related to delivery performance

• Complaint Handling (Support)

Help track customer complaints related to logistics

Assist in following up on resolution actions

• Collaboration

Work closely with planning logistics and production teams

Participate in team meetings and provide input when needed

• Administrative Tasks

Maintain and update SAP data

Support documentation (proof of delivery reports etc.)

Assist in audits and internal processes

What Were Looking For:

Education

Bachelors degree (or final year) in Business Engineering or similar

Experience

Up to 12 years of experience (internship or junior role)

Exposure to supply chain logistics or customer service is a plus

Skills

Good communication skills in English (German/French/Italian is a plus)

Basic analytical thinking and attention to detail

Good organizational skills

MS Office knowledge: SAP is a plus (training will be provided)

BENEFITS

Meal tickets
13th salary Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose
from services such as:
Extended health insurance for employees and dependents
Dental care
Online and offsite shopping discounts
Private pension
Vacation vouchers
Transportation: Metrorex/STB monthly subscriptions or Fuel card
Access to various events (paintball escape room laser tag rafting wakeboarding
movie theater etc.)
LEARN & DEVELOP
Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another offer advice and engage
Career growth & promotion opportunities
International work environment
RELAX & WELL-BEING
Friendly working environment alongside talented and dedicated people
Garrett Internal
Employee assistance program for all our employees (professionals ready to listen and
speak with you on all subjects)
26 vacation days per year for all our employees