Chapter Area Lead – Operations and Checkout Tech

Lead the Chapter Area Operations and Checkout Tech

• Be accountable for the continuous development and functional mastery of all four Chapters within your Chapter Area: Operations Engineering Checkout Engineering Operations & Checkout Engineering and Operations & Checkout Solution Management
• Ensure the Chapter Area adheres to METRO-wide standards in tooling methodology and governance aligned with ABR/QBR processes
• Translate functional priorities including those specific to POS systems checkout flows and operations platform architecture into enablement initiatives for Skill Chapter Leads
• Align Chapter Area contribution to METROs Grand Slam objectives and support strategic initiatives across the Operations and Customer Invoice & Payment platforms
• Act as the main point of contact for technical expertise in operations and checkout domains supporting Platform Leads and Squad Leads
• Foster a strong culture of learning innovation and transparency across central and local IT functions particularly bridging the large Romania-based engineering community (101 FTE) with Germany-based and METRO global teams

Drive People & Capability Development

• Act as the disciplinary line manager for the four Skill Chapter Leads: Operations Engineering Checkout Engineering Operations & Checkout Engineering and Operations & Checkout Solution Management
• Ensure skilled resources are available for staffing into squads across the Operations and Customer Invoice & Payment platforms including management of the significant external workforce (81 EXT FTE)
• Lead Skill Chapter Leads by example coaching them to build capabilities in checkout engineering POS technologies operational tooling and payment processing aligned with METROs harmonization and standardization goals
• Identify skill gaps especially in emerging areas such as self-checkout real-time inventory and B2B payment innovation and support recruiting upskilling and internal mobility in collaboration with People & Culture
• Oversee the stabilization and filling of the open Chapter Lead position in Operations & Checkout Engineering as a near-term priority

Promote Functional Alignment & Communication

• Represent the Chapter Area in TOM governance and other METRO forums (e.g. Grand Slam Platform Syncs ABR/QBR)
• Serve as a functional bridge between METRO Digital MAG and country teams ensuring clarity on ownership in checkout and operations technology decisions
• Actively resolve delivery risks and blockers related to resources and capabilities including the management of 4 temporary positions within Operations & Checkout Solution Management
• Promote agile ways of working and drive mindset shift across Skill Chapter Leads and teams with particular focus on the multicultural multi-location setup across Germany Romania and METRO global

Stakeholder Management

• Collaborate with other Chapter Area Leads and Platform Leads (Operations Platform and Customer Invoice & Payment Platform) to align on strategic initiatives and drive business goals
• Act as the technical counterpart to Business Platform Leads providing expert advice on checkout and operations engineering topics tooling decisions and build-vs-buy trade-offs
• Ensure Solution Management Chapter Leads coordinate effectively with external partners for outsourced end-to-end solutions with support from dedicated Skill Chapter Leads

Qualifications :

• Minimum 4 years of leadership experience in IT or software environments ideally with exposure to retail technology POS systems or operations platforms
• Proven background in a scaled agile setup with technology and business focus
• Experience in setting and maintaining functional standards in engineering or solution management disciplines
• Exposure to defining training programs and enablement roadmaps for technical teams
• Hands-on involvement in aligning methodologies across distributed multi-location teams
• Demonstrated ability to operate in global matrixed organizations including managing a significant share of external contractors
• Strong strategic leadership and stakeholder management skills with the ability to align engineering capabilities in checkout operations and payment solutions to business and platform objectives.
• Proven ability to lead and coach distributed multicultural teams through collaboration mentoring and non-hierarchical leadership approaches.
• Solid technical and business acumen across retail operations technology checkout engineering and B2B payment ecosystems balancing technical excellence with customer and business value.
• Results-oriented mindset focused on continuous improvement delivery quality operational reliability and capability growth within large-scale engineering organizations.

Functional Skills

• Expertise in agile frameworks and methodologies applied to checkout operations or retail tech contexts
• Strong capability in functional training and enablement particularly for engineering and solution management communities
• Technical fluency in one or more of: POS and checkout systems in-store operations technology B2B invoicing and payment platforms or retail ERP/WMS integrations
• Ability to define and enforce functional standards across engineering and solution management chapters
• Knowledge of industry trends in retail tech: self-checkout RFID-based stock management real-time payment processing and omnichannel operations
• High-level understanding of tooling governance and quality assurance in multi-team engineering environments
• Capacity planning and workforce management including external FTE oversight (80 EXT across the Chapter Area)
• Cross-functional alignment and stakeholder management across tech business and country functions
• Ability to lead large expert communities (140 professionals) across multiple locations (Germany Romania global METRO)
• Experience in translating strategy into functional execution within platform-oriented organizations
• Strong coaching and mentoring skills particularly in developing Chapter Leads from senior engineers into people leaders

Additional Information :

Additional information

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What we offer at

• Hybrid and agile work: thrive in a flexible multicultural environment.

At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits Discover more here. 

Lets connect soon. Apply for the role now!   

Position grade within our career framework: Chapter Area Lead Md10

Remote Work :

No

Employment Type :

Full-time