Associate Field Technician Specialist
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Job Summary
At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.
Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.
Are you ready to love your job
The adventure begins right here with you at SITA.
The Associate Field Technician / Service Desk Specialistis responsible forproviding first-level technical support and service coordination for airport IT systems.
The role acts as a key interface between the customer internal technical teams and third-party service providers ensuring efficient incident handling issue resolution and continuity of operations at the airport.
Handle customer incidents and service requests via phone/email.
Log track and manage tickets in SITA systems.
Provide first-level troubleshooting and escalate issues when needed.
Coordinate with internal teams and third-party providers for resolution.
Monitor ticket progress and communicate updates to stakeholders.
Support on-site technical activities and occasional projects.
Ensure compliance with SLAs processes and documentation standards.
Basic understanding of IT infrastructure and networking concepts such as routers switches (Cisco or similar)and network connectivity troubleshooting
Knowledge of Microsoft environments (Windows OS basic system support)
Experience with or understanding of ticketing / incident management systems
Ability to perform basic diagnostics and remote troubleshooting
General hardware and IT support knowledge (end-user devices airport systems is a plus)
Ability to quickly learn new systems and tools.
Customer-oriented mindset withstrong communicationskills
Ability to work in a structured process-driven environment
Strong coordination and stakeholder management skills
Problem-solving mindset with attention to detail
Ability to manage repetitive tasks with accuracy and consistency
Team player with strong collaboration skills especially in a small/local team
Adaptability and willingness to support operational and project activities
Proactive attitude and sense of responsibility
Ability to work on-site and independently when needed
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your teams needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.
Required Experience:
IC
About Company
At SITA we lead one of the most exciting and advanced industries in the world. With us, there are no limits for people looking to explore the edges of possibility and beyond. We are the world’s leading specialist in air transport communications and information technology. Around the ... View more
