Application Business Architect Legion
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Job Summary
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired bya collaborative community of colleagues around the world and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable more inclusive world.
Legion Architect / SME:Looking for a senior WFM architect (10 yrs UKG WFM & Min 1 yr in Legion) to lead own end-to-end application support drive operational excellence and act as the functional and technical expert for the Legion platform
The role involves leading production support & operations primarily USA Market but also play a consultative role for other Markets Guide business teams onbest practices and configuration improvements.
Key Processes being Legion forecasting scheduling timekeeping labor compliance and Labor compliance knowledge is must.
Responsibilities include:
Leadership & Governance
- Proven experience in leadingAMS teams
- Lead L2/L3 AMS support team for Legion WFM.
- Act as the primary SME and escalation point for all critical issues.
- Define and enforce support processes SLAs KPIs and governance frameworks.
- Drive continuous service improvement and automation initiatives.
- Coordinate with vendor (Legion) for product issues and escalations.
- Must have Large multicountry WFM experience with good stakeholder communication skills.
Application Support
- Lead & Provide L2/L3 support for Legion WFM application.
- Lead resolution of major incidents and production issues within SLA timelines.
- Conduct deep root cause analysis (RCA) implement permanent fixes and implement preventive measures.
- Provide executive-level reporting on system performance incidents and improvements.
Workforce Management Operations
- Support scheduling forecasting labor optimization and time-tracking modules in Legion.
- Assist business users with configuration workforce rules and schedule adjustments.
- Handle employee data shift patterns and workforce analytics issues.
- Guiding testing deployment and stabilization
Capgemini is an AI-powered global business and technology transformation partner delivering tangible business value. We imagine the future of organizations and make it real with AI technology and people. With our strong heritage of nearly 60 years we are a responsible and diverse group of 420000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem leveraging our capabilities across strategy technology design engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
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Required Experience:
Staff IC
About Company
A global leader in consulting, technology services and digital transformation, we offer an array of integrated services combining technology with deep sector expertise.
