IT Business System Analyst

IT Business System Analyst

Job Description:

We are seeking an experienced and highly skilled IT Business System Analyst to bridge the gap between business needs and technology solutions. In this role you will analyze business processes gather requirements and collaborate with technical teams to implement and optimize IT systems ensuring alignment with organizational goals.

As part of the company IT team the incumbent will work closely with all the departments of company. The role is based in Doha Qatar and reports to the Head of Business Solutions.

Main Job Responsibilities:

Business Analysis & Requirements Gathering:

Work closely with stakeholders to understand business needs and translate them into functional IT requirements.

Document business processes workflows system interactions and integrations.

Conduct gap analysis and recommend process improvements. Facilitate workshops work closely with business stakeholders IT teams and

vendors to design and implement business solutions.

System Implementation & Support:

Assist in the design development and deployment of IT systems ensuring alignment with business requirements.

Work with vendors and Managed Service Providers (MSPs) to resolve technical and functional issues.

Assist in change management and user training to ensure smooth adoption of new solutions.

Testing & Quality Assurance:

Develop test cases conduct system testing and support user acceptance testing (UAT).

Ensure system changes and upgrades do not disrupt business operations.

Project Management & Documentation:

Assist in IT project planning tracking progress and ensuring timely delivery. Understanding of Agile Scrum and Waterfall methodologies

Create and maintain technical documentation user guides and training materials.

Apply PMI methodologies and best practices to manage project scope timelines and deliverables.

Qualifications

Bachelor’s degree in Information Technology or Computer Science / Engineering or similar discipline from a university.

3 years of experience as a Business System Analyst or similar role. Experience in the port industry or terminal operations is an advantage.

A PMI Professional in Business Analysis (PMIPBA)® certification or an equivalent qualification is preferred.

Experience of Oracle Fusion ERP is a significant plus. Knowledge of SQL data modeling and reporting tools. Excellent communication and interpersonal skills to effectively collaborate with

internal stakeholders and external partners. Ability to work collaboratively with crossfunctional teams.